Voice over Internet Protocol (VoIP) is a cost-effective way to manage your business phone systems. With so many VoIP providers, how do you know which one to choose? Press8 is a trusted provider of VoIP since 2006, offering varied features with the technical expertise and experience to keep your communications running smoothly.
Services Offered by Press8
With Press8, you will have many options of service tiers from which to choose. You will be able to customize your setup with the amount of users on your VoIP system, and the customization does not end there. Here are just a few of the features included that we tailor to your needs:
• On-hold music
• On-hold message
• Dial by name directory
• Dial by extension
Telephone communication is on of your most personal links to your customer base. With Press8, you can customize how your clients will interact with you telephone system. Not only should your VoIP system make it easier for your clients to interface with your business, it should also make your life easier! Press8 offers many convenient features to help you stay on top of your communications. With the option to set multiple devices, such as your office phone, cell phone or home phone to the same extension, you will never again miss an important call. With call screening and caller ID blocking, you can ensure you don't waste time on non-priority communications. Missed telephone calls can be sent to a specified email address or viewed online, and voice mails can be sent to your inbox. With this plethora of options, your communications will become much more effective and streamlined. In today's fast-paced business environment, let your VoIP system shoulder some of your work. Did you know Press8 offers you the option to customize your phone schedule? You can decide how phone calls will be handled and routed during specific periods of time, and even on certain days. Imagine knowing you can carve out a piece of time to focus on pertinent issues at hand, while resting assured that your vital communications are handled professionally and efficiently.
Ease of Administration
Setting up, maintaining and accessing your VoIP shouldn't take in inordinate amount of time, nor should it cause undue stress on the system administrator or users. With Press8's web-based portal, administrators can access and change the phone system anytime of the day or night. Imagine the freedom that remote access to your VoIP administrative functions will allow! No longer will you be physically chained to the office when an administrative change to your system arises. Your employees and their time are one of the most valuable assets to your business. Liberate them and their functionality with the user portal Press8 provides. Your employees will have around the clock access to important voice mail and faxes online. They will also have the ability to send faxes. With Press8, your employees will enjoy an autonomy of communication outside of the office they have never before experienced.
If you’re looking to free up space around the office as well as time and resources, Press8’s hosted PBX phone system is simple to install and to keep maintained. The server is hosted by a secure connection supplied by Press8 and it features some excellent features to help enhance productivity. Conference calling, hold music, call transfer, auto attendant and mobile apps are just a few of the ways their hosted PBX system can assist your business.
Access to Call Data
As a business owner, have you ever wondered how to increase the productivity of the time your employees spend on the phone? Press8 offers many features to help you get a handle on your call metrics. Your new VoIP will include the ability to export call data to Microsoft Excel, which gives you the power to organize all your phone communication data. Along with this feature, you will also have access to call history reports. You can begin to track and analyze where calls are being answered and the duration of the communication. With active call reporting, Press8 allows you to see and feel the real-time pulse of your business communications. With the option to refresh active call data every few minutes, up to a few times per minute, you will begin to see the call density your business experiences.
Effective Call Routing
One of the advantages to a VoIP system is the ease of control you are given regarding how calls are routed through your business. Press8 includes many features to assist you with effectively delivering phone calls to the correct line. With area code or locality based routing, you can make sure calls originating from certain regions are delivered to specific lines. Your customers will appreciate being able to access the correct branch of your business by merely dialing the phone number to your business, instead of having to trudge through an onerous menu of options.
With the call hunting feature offered by Press8, numbers of your choosing can be programmed to ring in cascading or simultaneous sequence to different devices. You'll no longer be glued to your desk phone awaiting an important call, you can program your VoIP to cascade to your cell phone, instantly giving you the power to be mobile while available for important calls.
As you can see, with Press8 you are getting more than just a VoIP system. Press8 becomes a partner in the success of your business by creating a system that works for your unique business dynamics. With so many features offered, you'll find a solution for every communication issue. The excellent and attentive customer support division will help you along every step of the way, and will be reliably available to answer any questions. Just like your business, Press8 strives to provide top-notch services, customer support and honest, easy to review billing. Communication is critical to the success of a business, make sure you choose the best in the VoIP business.