Communications play a major role in the successful operation of a business and as the global market continues to intensify in the area of competitiveness, businesses are looking for every possible competitive advantage available. Finding the right communication system is incredibly important to creating the efficiencies to do business easily. and to ensure that the customer is receiving the highest level of quality. VoIP has proven to be an essential aspect of the overall communications mechanism for businesses, and HeliaVoice uses patented products delivered as a SaaS and delivers on the needs of progressive companies
HeliaVoice provides phones services to businesses of all sizes with offerings for small SoHo business, growing up to 10 and for larger corporations.
Unification of Communication Systems at Multiple Locations
When a business is operating more than one location, it may be beneficial for them to unify their communications program under one virtual telephonic roof. With the services offered by HeliaVoice, such as Premise 3CX Phone System, Hosted PBX, Trunking, and remote extensions, any company can combine their telecommunications services, regardless of location.
One of the top benefits of this service is the fact that it is so affordable. These systems offers the complete range of Class 5 features. Additionally, the systems are highly intuitive, making it extremely easy to use. The set up cost for these phone systems are considerably less than what it cost for conventional setups; however 3CX for instance outperforms any conventional product currently on the market. This means that businesses can have a system that provides professional performance at a fraction of the cost of traditional systems
To ensure quality and dependability, HeliaVoice has partnered with some of the most experienced networks with the largest capacity, meaning that HeliaVoice is able to provide services worldwide — without limitations.
Leveraging the Power of Web Conferencing with VoIP and WebRTC
As VoIP is maturing, the power of the technology is finally being leveraged in tools that allow remote teams to work more efficiently. A prime example of this is WebRTC. WebRTC is now common place in standard browsers including the leading Chrome, Safari and Firefox and has allowed these business VoIp technologies to expand past the office into every desktop, every browser and into smartphones both at work and at home. WebRTC based Web Conferencing is included with every commercial edition of 3CX Phone system and and allows no install video conferencing, screen sharing and application sharing by leveraging the power of VoIP and WebRTC. These technologies will slowly propagate to other brands of phone systems with time.
The services that HeliaVoice offers is not only limited to businesses that operate on location, but they also offer their services to home-based businesses. This is extremely important when the fact that traditional home services are becoming increasingly expensive, while being extremely limited. At first glance it would appear that the traditional services are declining in price; however, the perceived decline is actually due to the fact that services are not being itemized and offered on a singular basis. When these services are bundled to provide a comprehensive package with a high level of functionality, the cost for basic communication services for the home has increased.
With this new innovative product that is being offered by HeliaVoice, home-based businesses will be able to have the type of phone system benefits and functions that are associated with a business PBX at more affordable prices than traditional services, while offering a higher level of functionality.
The VoIP system offered by HeliaVoice is designed to be personalized in the manner in which callers will be able to select which party in the home or office they are calling for. This is immensely valuable to a company that does not have a receptionist to answer the phone. This way the calls can be directed to the person who the caller is trying to reach, while avoiding the inevitable delay. The system provides the option for each employee to speak their own name into the prompt, or the company can choose to have the system speak the name. Employees will also have the option of creating their own greeting for the specific line. By simply pressing a specific button, callers will be redirected to the specific individual they are looking to speak with.
The fact that there are in excess of 20 million homes and small businesses that currently have VoIP services in Canada and the US, it is apparent that business VoIP is the wave of the future when it comes to business telephone systems. As far as business telephone systems are concerned, the VoIP market has grown significantly, with a great deal of this growth being contributed to business owners and managers who experience the VoIP services at home and determine that they want the same value-rich services that they are receiving at home in the office. By offering an exceptional business VoIP program that has an exorbitant number of features and solutions, HeliaVoice has created a simple solution for businesses that want greater flexibility and functionality when it comes to their business telephone systems.
This SaaS program offers an immensely high level of customization, allowing employees to set up customized rings, the ability to create a private mailbox and more.
Hosted IP-PBX Features
Another element of this program that makes it so valuable on so many levels is the fact that it is virtually infinitely scalable, and it is ideal for supporting employees operating from multiple locations who have positions that call for them to travel frequently. Due to the fact that this program is offered as a SaaS, all a company or its employees need is an internet connection, and they will be afforded unlimited access, depending on the profile and parameters that are set. Using the internet to facilitate their network communication ensures a seamless connection at a very affordable rate.
Another benefit of this business VoIP communications model is that businesses are not forced to invest in expensive hardware that is associated with traditional business telephone systems. The system is operated through the hosted IP-PBX, meaning all of the functions and features can be managed through a browser, with minimal hardware changes.
Easy to Use and Manage
One of the most common complaints from users of new software programs is the fact that the programs are too cluttered and complex, making them almost impossible to operate without an actual course from the manufacture. With the new innovative system being offered by HeliaVoice, despite being highly innovative, the system is extremely intuitive, making it easy to navigate and use. In fact, the user interface is so intuitive that the average person can walk through the system on their own without the assistance of a specialist.
As a business grows, no one wants to be burdened with technology that no one understands how to work. The days of having technology that is so complex that the company needed a specialist or a "phone guy" are a thing of the past.
HeliaVoice located in Calgary and is the premier Advanced Certified 3CX Phone System partner in Alberta. They deliver business phone systems and internal call centers to companies in western Canada. Visit their 3CX website at www.PhonesAlberta.ca