The Call Center Corporation offers various call center solutions to businesses around the world. They set themselves apart from the competition by providing their clients with the very best in terms of call center software. Rather than taking a “cookie cutter” approach like so many other call center software providers, The Call Center Corporation takes the time to listen to its clients in order to get a better understanding of their needs. This allows them to sell only the products that would be a good fit for their line of business and objectives. They have a team of call center software experts which help their clients explore available options and select the one that will help them reach their goals.
The Call Center Corporation has numerous call center software products, so there is a high chance that one of their solutions would be suited for the needs of your campaigns. No matter whether you run inbound or outbound campaigns, or a combination of both, they can provide you with a product that will let you manage your campaigns in the most efficient way possible. The size of your company is also not an issue for The Call Center Corporation, as the products they provide can work whether you have 2 agents working on the phone or 1,000.
Depending on the setup of your telephony services, The Call Center Corporation can supply you with hosted VoIP call center software that requires minimal equipment and maintenance, or with a premise-based enterprise solution. Their products support high-quality predictive dialing, contact management, IVR systems, mass message broadcast, unified messaging, voicemail boxes, call scripting, reporting tools, live online chat, SMS messaging and more.
Hundreds of businesses from around the world have used their call center software and are very satisfied with the results that they've obtained. If your company is seeking a truly professional call center software solution, then The Call Center Corporation will carefully consider your needs and recommend something that is adapted to your needs.
The Call Center Corporation understands that in today's fast-paced business environment, the needs of their clients may sometimes change. For this reason, the products that they provide are designed to be easily modified and upgraded without any disruption to your existing operations. For example, you can create new campaigns in just a couple of minutes, or add SMS marketing or web-based live chat to your product portfolio rapidly, which allows you to focus on what is the most important to you: promoting your products and services to your targeted audience.
Total Communications Solutions for Your Business
The Call Center Corporation can offer more than just traditional call center software that is used in a contact center environment. One example of their innovative products is the Voice One solution. It allows businesses of any size to stay in touch with customers and potential customers with ease. This software has numerous features that make it stand out from the competition.
One example of such a feature is ringless voicemail. This allows you to reach users of many mobile and landline carriers without having to actually call them. The software lets you pre-record a message that you would leave in their voicemail box. Such a feature can be useful in a wide variety of contexts, such as appointment reminders, invoice collection and payment reminder calls, service renewals, as well as notifications of upcoming changes to your services. If the recipient of the message wishes to talk with you, they can simply contact you at the phone number that you provide.
The Voice One solution sold by The Call Center Corporation also supports mobile marketing. In today's world, a large number of consumers and business people use mobile devices to stay in touch 24 hours a day, 7 days a week. SMS marketing is seen as less intrusive than calling people, while having a very high conversion rate if used properly. The majority of commercial emails aren't actually opened by their recipients, but most users will read all of their text messages within minutes of receiving them. You can use the mobile marketing solution provided with this product to generate leads, run contests, promote your products, offer mobile discount and coupon codes, conduct polls by SMS and more.
Voice One is just one example of a product that is available to you as a business owner. The Call Center Corporation offers many more solutions that can be adapted to meet your needs.
Why Quality Call Center Software is Important
When you choose call center software for your business, you will need to ask yourself whether the product that you are buying is actually a high quality communications solution that your company can trust.
There are hundreds of call center software tools out there. This is why it is of utmost importance that you choose the proper one. The software you use should be fully compatible with your existing hardware, software and telecom setup, as well as allow you to easily manage your various campaigns. It should also be powerful enough to suit your present and future demands adequately. One of the most common problems at contact centers is software that malfunctions, which prevents agents from contacting customers efficiently. This results in unnecessary downtime while the problem is being fixed, as well as wasted money as you not only have to pay your staff to sit around and do nothing, but are also losing potentially valuable sales when your customers are not being contacted.
The Call Center Corporation offers only software and solutions that have met their highest standards of quality. All of the tools they offer their clients have been tested in various operational environments and have been found to perform well even under the most demanding conditions. Furthermore, The Call Center Corporation stands behind the solutions they sell to their clients, so if ever you experience any problems or have a question about a product that you're using, they will be happy to help you.