Today’s business telecommunications needs are no longer singular and just aimed at basic telephone communication. Telecommunications today embraces digital transfer of information involving both data transfer and internet usage employing information technology. It embraces transmission of digital imagery and audio-visual information relating to internet or special dedicated applications used in conferencing and in remote site surveillance. With company roots reaching back to Custom Telephone Systems’ founding in 1975, c2mtech today employs its expertise in voice technology, VoIP, digital technology, and transfer media (including fiber) to provide custom telecommunications packages to businesses requiring these special technologies. This Texas-based company with over 100 employees is a large, private telecommunications company serving 20,000 customers in Dallas, Fort-Worth, Austin, Waco, Temple, Killeen, and Houston.
Alternative Upgrades for Customers
c2mtech serves individual entrepreneurs, limited partnerships, and small S-corporations including doctors, lawyers, and accountants, car dealerships, restaurants, manufacturing entities, banks, hotels, and others. It links analog, digital, VoIP, and a variety of phone systems together to optimize connections for business. For clients anchored to the past by analog technology, techno-savvy c2mtech can convert those antique systems to today’s digital and IP standards and assist clients transitioning from old analog standards to current digital norms. c2mtech can also upgrade earlier digital equipment.
Products Not Limited to One Brand
c2mtech has partnered with a number of equipment providers, e.g., Samsung, Toshiba, ESI, etc. to provide business phone systems with current technology. At the same time it provides care and maintenance of systems already in service and stands ready to refurbish older systems or convert them to the newest technology. Its library of older systems and extensive inventory augment the work of its round-the-clock certified technicians who may be called on for emergency repair of phone, VoIP, and business telecommunications equipment.
Cost Effectiveness Based on Service
People want answers and solutions for their telecommunication needs. c2mtech provides basic installation and service. It has the competence to install whole systems, from cabling in new buildings to installation of telecommunications equipment to adding components like AV systems desired for site maintenance or inter-site communications.
Simple, Inclusive Billing
c2mtech is involved at all levels of service to the end-user and is able to provide quantity discounts and wholesale pricing. It has phone brands desired by those end-users. Experienced techs can integrate all manner of phones in a system, wedding analog, digital, and VoIP instrumentation. Separate vendors for visual systems, data systems, or computer and IT installations are not needed. Imagine an itemized multifaceted bill coming from one provider! That is a service of c2mtech. A client can see the big picture and the total costs for telecommunications on one spreadsheet.
Wireless or Hard-Wired
Wireless may be a useful tool for communications, but unfortunately security concerns may override convenience. A hard-wired system has fewer security issues, e.g., “leaching.” c2mtech’s design services allow installation of secure phone and network systems from wiring to equipment to software. By anticipating bandwidth needs and installing appropriate network cabling from companies like Commscope and Hubbell, c2mtech meets present and emerging specifications for standard cable or optic fiber, thus minimizing any installation of sub-par cabling and need for future replacement.
Integration of Analog and Digital Systems
No business wants to play “catch up.” In the case of inappropriate installation by earlier telecommunications companies, c2mtech engineers and technicians have the ability to integrate old and new systems to minimize mitigation of bandwidth failure of older systems and related wiring or cabling.
Special Audio Visual Technology for Conferencing
Audio Visual technology has become an important component to conference calls and video conference calls. Many options are available for enhancing the digital-mediated conference. For example, c2mtech has expertise to integrate conference room projectors via cabling and ceiling mounting hardware to enhance multi-site meeting technology. In meeting sites where substantial ambient noise is present, it has the knowledge base to install a noise masking system using white noise or music or to suppress that ambient noise altogether through noise canceling technology. Video conferencing has been a focus for c2mtech and it has designed proprietary video conference units for easy installation at multiple sites.
IT Staff Support for Businesses
Most smaller businesses do not maintain their own IT support staff. c2mtech offers a service to fill this gap. Its engineering, technical, and IT-proficient staff has the competence to help a company needing assistance with such things as server backup, network design, configuration and integration of old and new equipment, maintenance, and end-user support. c2mtech tailors short-term and ongoing maintenance agreements to meet a client's specific business needs.
Business That Serves Telecommunication Needs
Phone systems are more than the handset, as all will recognize. In the case of c2mtech, expertise in telecommunications technology involves instrumentation at the handset level, but also at the point where the system gets connected to a network, the server level. It installs the hardware with options for future expansion, but it also programs phones and servers, integrates parallel systems like analog stations and servers, establishes phone line accounts and voice mail accounts, trains personnel, moves or relocates equipment, and maintains and services handsets, visual components, and sets up generation of accounts and call reports for a given system, e.g., ESI, Toshiba, Samsung, etc.
Services Not “One Size Fits All”
c2mtech seeks to serve both large and small users. It counts construction and transportation entities, educational institutions, governmental units, non-profits, professionals, real estate, and retail clients among its customers. Ranked in the “2014 CRN Fast Growth 150” list, the company's dynamic growth in equipment and service attests to its business community value.
Additional services beyond the expertise already discussed are available. For example, c2mtech offers relocation services to companies which must move or which are opening on a new site. If a company has a special communication or IT need, this Texas company's engineers and techs can fashion a workable answer to address that need.
Warranty for Technology
Whether brief support services are required or in-depth support is needed for routine training and service, c2mtech offers experience which will address all company needs. New equipment is covered by a minimal two-year warranty, but many equipment component warranties may extend beyond. Even refurbished equipment carries a one year warranty.
Hard Copy References
Many people do access the world wide web for manual information for equipment, but many prefer the reference manuals in printed form. Hard copy desk references, manuals, brochures, etc. are available to all company clients.