In December of 2003, Qwest Communications International began offering Voice over Internet Telephony (VoIP) service to residential customers. In doing so, Qwest became one of the first major communications companies to extend VoIP service to residential customers. VoIP telephony started as service available to large companies and corporations only, but reduced costs in infrastructure have made it possible for almost anyone to enjoy the benefits of this technology. While dedicated VoIP providers such as Vonage also offer VoIP service Qwest VoIP service offers the advantage of being part of and backed by a major national communications company.
Qwest offers a variety of VoIP services for both residential and business customers. Qwest VoIP service is available to large business and enterprise customers all over the country. Qwest VoIP service for these customers offers many advantages. The first is a savings on telephone charges: large corporations with many branch offices will be able to send VoIP data packets between those offices over their own networks using Qwest-supplied telephone equipment. They will also be able to use this equipment to dial any phone number anywhere in the world. In most cases, the person receiving the call will never even know that they are not connected via a standard telephone line. Incoming calls are also more cost effective because Qwest VoIP can provide companies with telephone numbers in almost every area code, thus eliminating long distance charges.
Qwest also provides VoIP quality monitoring service for business and enterprise clients. Qwest has pioneered quality monitoring in a number of areas, especially in the elimination of "jitter." Jitter can be loosely defined as a kind of Internet static that causes delays in the transmission of voice and data packets. While these delays may be acceptable in data transmission, they can severely disrupt VoIP service. Qwest VoIP is working hard to eliminate the jitter on its iQ Networking service, even allowing customers to monitor and view the jitter level on their networking systems. Qwest is one of the first companies to offer a jitter, service level agreement, promising prompt customer service or a refund if jitter becomes an issue.
Home VoIP users will also benefit from all of Qwest's VoIP business solutions. Qwest is working hard to ensure that residential customers will enjoy the same quality VoIP service that business customers do, while at the same time saving money on their local and long distance calls. VoIP service is the technology of tomorrow, a technology that Qwest VoIP service can provide for both business and home users today.