Vonage Business

Vonage delivers feature-rich and appropriately priced Business VoIP plans that are best suited towards small to medium-sized businesses. Their cloud phone service allows for mobility and scalability. They also offer extended customer support on top of a host of online resources for your VoIP questions and concerns.

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Note: The graphs above only measure the user ratings displayed over the last five years.
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Great Customer Service Vonage Business Solutions

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
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5
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Vonage Business Solutions has been absolutely fantastic. The representatives are very knowledgeable and receive a lot of training. They're also very friendly and truly take the time to resolve all of your issues. The system itself is very easy to navigate and has all of the features anyone could need for voip phones. I would highly recommend them to anyone looking for a voip system.
24/7 support, knowledgeable & friendly staff
Yes

Highly satisfied! - Vonage Business

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
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Average: 5 (1 vote)
I signed up Vonage Business when starting my own law firm. I needed a main line, two extensions, and a conference bridge. Vonage Business provided me with two phones at no cost (a special was running), and the customer service when I needed help with the set-up was excellent! I've been a satisfied customer since January 2014. The law firm I was with prior to starting my firm also used Vonage Business (formerly Vocalocity). I share office space (and Internet access) with another small law firm that uses Ring Central and the amount of problems they have with their phone service (dropped calls, endless can you here me now? moments, etc.) just makes me shake my head. I keep telling them that I am sure Vonage Business would make it easy for them to switch! I do wish that the conference bridge had a prompt for people to announce themselves when joining the call but other than that I am completely satisfied
Customer service is excellent!
Yes

Provided us Big company services/capabilities for our smaller business - Vonage

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5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4.4
Average: 4.4 (1 vote)
Customer service was patient and informative from the very beginning as they explained all the services and costs associated with the services. Additionally, they were very responsive every time I called them to ask questions about set up. Auto attendant is easy to set up and works great. Being able to have our employees in different locations with their VoIP phone allows us to dial an extension or transfer as if we were in the same building. Costs are reasonable for the services received.
Customer service Online and webinar training for implementation and dashboard Auto attendant features Costs are reasonable for the services received
Haven't really had any cons show up yet. The only thing I would like to see is the ability for there to be general mailbox for the main number without having to pay for an additional mailbox (auto attendant doesn't act as an extension with a mailbox - as I understand it and have experienced).
Yes

Best Decision We Ever Made was Switching to Vonage

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
4.6
Average: 4.6 (1 vote)
Vonage was the best switch we ever made. We use to have another VOIP, RC for short and it was a nightmare. The switch over only took a few days. Also only took a day for the employees to get familiar with the desktop app software. We are saving hundreds a month next to landline. Never ran into any problems after the intial set up, and they have a dedicated line for new customers for the first 90 days to get immediate attention. Overall its been a giant win for the business. If you have any questions feel free to email me at anytime [email protected]
Quality is Crystal Clear, Reliable, Great Customer Service, Very quick Tech Support, Save Hundreds a month
Need more features, but they're always updating and adding features
Yes

Vonage Business Systems is Great

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
If you are looking to upgrade your business phones, we highly suggest contacting Kyle Kolumbus at Vonage Business Solutions www.vonagebusiness.com 678-534-3246, they did a REALLY great job for our company and it was a seamless transition at a great cost.
Yes

Red Flag on Leaving with your Fax #

user_review
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
2
Average: 2 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
3.6
Average: 3.6 (1 vote)
When you sign up for Vocalocity it states "cancel when you want" & "no cancellation fees" While Vocalocity service is not completely bad, certain features never got set up correctly. Auto attendant is difficult to adjust if you need a change, phone app never worked, several of the Cisco phone features don't work because of programing etc. Decided to move to Nextiva better tech support, features and for about the same price. Porting got rejected by Vocalocity and in a customer service call, the Tech explained that the faxing is handled by EFax (a J2 Global company). In order to get my fax number back, I must pay an additional $100 "Porting Out fee". They are happy to release all my other local and toll free lines I brought into Vocalocity, but the fee is an EFAX terms of service issue. We signed up my phone service with Vocalocity that explained that fax service would be provided in our account. Calling Efax, explained I could transfer my account away from Vocalocity to a EFAX "consumer account" for $16.95/month but would still have to pay a $40 cancellation fee to get our fax number back. Looking at Google, hundreds of J2 Global customers are complaining about being charged for service long after they cancel, and that they are exempt from US FCC rules. So we don't want to give them our credit card - even for a month. Our business has had phone lines for 22 years and this is the first time we have ever had to pay to get our phone numbers back. Yes, Faxes are obsolete but many customers still use them for documents and POs so we still need to receive them. If their is a Class Action Lawsuit filed against Efax and/or Vocalocity (now a Vonage Company) we will be first in line. Vonage should protect it's customers from 3rd party vendors partnerships it sets up when they go bad. As I said above, I am not completely unhappy with Vocalocity's phone service BUT this incident, charging us to get our phone number back is completely unforgivable. Unless this is resolved I will tell thousands of my current and former customers NOT to use either of these companies (J2 Global and Vonage)
If you can get it configured correctly and fully, it's a great system
Customer service and tech support could take 20-30 minutes to get on the phone. Poorly trained & too few techs. Leaving Vocalocity/Vonage business and hit with $100 charge to retrieve by Fax number back. hard to get the FAX numbers back from EFAX
No

Not for more than 3 people and only 1 location

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2
Average: 2 (1 vote)
5
Average: 5 (1 vote)
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
2.4
Average: 2.4 (1 vote)
My boss was taken in by the sales rep that stated that this was a great service for her and her business. He talked a good talk and she was taken in by this. I run her satelite office, just me, and I have been down for 6 days now. Her other office (has more than 3 people and more than 3 computers) has capability for some things but are still having issues. I am sure this is a great service for EXTRA small businesses or home businesses but do not be fooled by all the stuff they are saying. It does NOT work for multiple locations nor is it compatible with all databases. This has been the most frustrating experience and I hope she will never do this again.
Great concept if you have only one office and less than 3 employees.
Don't get this service if you have more than 3 lines or phones, never get for more than 1 office location EVER. Down time to configure with your current systems (best to have same computers-year, make, model, through out office), is terrible, could lose more than 3 days to configure.
No

Poor service and experience with Vocalocity

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4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
2.6
Average: 2.6 (1 vote)
The initial problems they blamed on prior provider. Then they blamed it on the phone. Neither was the source of the problems. Their problem solving capability is very weak. They had problems finding capable techs. Resulting in the need to transfer calls. Calls and email to Vocalocity were often ignored. Although the quality of calls I made were good, the quality of calls I made to Vocalocity were poor. I experience extended and intermittent periods when I could not make or receive calls. There were even long periods when callers could not leave messages. Their philosophy is; the customer is always wrong.
Promotional information presents a fantastic service
Service poor, requires a minimum of two calls, generally more. Features did not work as advertised
No

The most frustrating part of running the business is Vocalocity.

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Average: 1 (1 vote)
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Average: 2 (1 vote)
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1.8
Average: 1.8 (1 vote)
There's lots of blame shifting. On at least two occasions, they've emailed letters apologizing for network problems in my area, but then deny that the problems we're experiencing are related. No matter what the issue, its some one else's fault. Some days service is so bad, I've resorted to using my cell phone to make calls. This is no way to run a business. We've been told to keep a log of problems so they can tell us what to tell the internet/ equipment/ consultant. The key here is they can't help, but someone else might be able to. The only solace is when clients point out how bad the phone connection is I tell them that service is provided by Vocalocity.
The customer service folks try really hard to satisfy customers but they are saddled with engineering problems beyond their control. The quality of tech support people varies. Some genuinely work to fix problems, some are arrogant and singularly focused on getting to the next call, which means dismissing your concern or shifting blame.
You cannot tell whether someone else in the office is on another line from the telephone console. You must open the dashboard on your desktop and keep it open to view which lines are in use. The call quality is unreliable... some days- even weeks- its just fine, other days not. Some days outbound calls are declined or dropped.
No

REceived Great Support with Vocalocity

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
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Average: 5 (1 vote)
5
Average: 5 (1 vote)
I just switched from another provider and was very pleased with the level of support I just received. I spoke with Myra and she was able to take care of my needs quickly while maintaining a great attitude. After having a disappointing experience with another company, it is refreshing to work with such a professional team! Thanks, Adam
Great service and support
Yes

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Vonage Business

Atlanta , GA
United States
2003Year Founded
87%Recommend
58User Reviews
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Overall Rating

4.5965
4.69
94%
88%
91%
90%
93%

Service Locations

  • United States
  • Canada
  • Mexico
  • Puerto Rico

The Skinny

Vonage Business (formerly Vocalocity) provides a reliable business VoIP phone service for small and mid-sized businesses. Founded in 2001 by Jeffrey A. Citron, Vonage is one of the largest cloud communication companies that offers both solutions to both businesses and residences. The company offered the first ever VoIP platform for 911 calls in 2003, and worked alongside Circut City to be the first to offer VoIP services nationwide in retail stores in 2004. From then on, Vonage's VoIP offerings have steadily increased, and included WiFi phone, virtual numbers, visual voicemail, and more. The company even acquired three key VoIP patents from Digital Packet Licensing Inc in 2006.

Most recently, Vonage extended their reach into the mobile world and released the Vonage Mobile® App, now compatible with the Apple Watch. 

The Rub

Vonage Business offers three different different plans: Starter, Essentials, and Premium. Each plan comes with Vonage's standard 40+ features with additional offerings depending on the tier. Vonage Business also offers a Build Your Own plan for $39.99/month/line, allowing you to build the perfect plan for your business by selecting the number of phone lines, the type of phone lines, and the features you want. With Vonage Business you also get the Vonage Business Desktop, a free application that brings control of your phone system to your computer. The Desktop presents real-time features and VoIP plugins like Call History, Caller Location, and more. Vonage also offers VoIP equipment for purchase from some of the leading names in the VoIP equipment industry.

Bottom Line

As far as VoIP solutions go, Vonage has you covered. When it comes to your business, they give you three different tiers that are affordable and suited towards businesses of all sizes. Their plans come with a host of productivity features that can help your business maximize time and money spent. Customers are supported by a large and experienced in-house support team, and extensive online resources and training are also available. With the Vonage business phone system, you save at least 30% over traditional providers, and no annual contracts are required.

Awards

Vonage has won a host of awards, including:

  • 2015 TMC INTERNET TELEPHONY Product of the Year Award
  • 2014 North America Price/Performance Value Leadership Award
  • 2014 People's Choice Stevie® Award for Favorite Customer Service
  • Named one of North America’s Fastest Growing Companies on Deloitte’s 2013 Technology Fast 500
  • Honoree in the Telephone category at 2007 Innovations Design and Engineering Awards
  • Vonage's Chairman and Chief Strategist, Jeffrey Citron, was selected as one of the Top 100 Voices of IP Communications by INTERNET TELEPHONY magazine for 2006

Our Two Cents

Vonage is a top-tier name in the VoIP industry. You can find exactly what you need on their site and choose a plan that is right for your business. Their affordable pricing will help you save around 30% compared to a traditional phone service. Vonage has a very concise list of features that are included and aimed at helping you maximize your phone system's potential. However, they do charge extra for their premium features. Be sure to check their Features listing to see what is included with your subscription. The company maintains its own technology and proprietary cloud platform and frequently rolls out new system features and functionality. It’s a robust and time-tested system that is among the best values in the industry.

Plan Info
Plan Name Vonage Business Build Your Own Plan
Plan Summary With the Build Your Own plan from Vonage, you get to choose what type of lines you need: Unlimited Extension for $39.99 per user, Virtual Extension for $14.99 per user, or Metered Extensions (Pay As You Go) for $14.99 per extension. The Metered Extension plan charges $0.03/minute, while the Unlimited Extension and Virtual Extension offer unlimited local and long distance calling.
Key Features
  • Custom-Made Plan
  • Choose Your Lines
  • Pick Your Features
  • Add-On Features Available
Notes Some of the plan features are available for a cost with the Build Your Own plan. Check provider site for specific pricing per feature.
Plan Pricing & Services1
Regular Price $39.99
Promo Price $19.99
Price Disclaimer Savings claim is based on the average monthly recurring charge for unlimited domestic business calling plans
Setup Fees Free
Activation Fees Free
Number Porting Fee Free
BYOD Yes
Termination Fee Free
Unlimited Minutes No
Plan Pricing Tiers2
Annual Contract Paid Monthly
(per user)
  • Unlimited Extension : $19.99 / mo.
Toll Free
Setup $0.00
Monthly $39.99/mo./line
Included Min. N/A
Add'l Min. Cost N/A
Faxing
Setup $0.00
Monthly $14.99/mo./line
Included Pages N/A
Add'l Pages Cost N/A
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Optional Features Pricing
Virtual Fax
  • Setup $0.00
  • Price per Month $14.99
  • Price per User $0.00
  • Price per Min. $0.00
Call Monitoring
  • Setup $0.00
  • Price per Month $49.99
  • Price per User $0.00
  • Price per Min. $0.00
Call Queuing
  • Setup $0.00
  • Price per Month $14.99
  • Price per User $0.00
  • Price per Min. $0.03
Call Recording
  • Setup $0.00
  • Price per Month $49.99
  • Price per User $0.00
  • Price per Min. $0.00
Conference Bridge
  • Setup $0.00
  • Price per Month $14.99
  • Price per User $0.00
  • Price per Min. $0.00
Group Paging
  • Setup $0.00
  • Price per Month $0.00
  • Price per User $0.00
  • Price per Min. $0.00
Voicemail Transcription
  • Setup $0.00
  • Price per Month $0.00
  • Price per User $4.99
  • Price per Min. $0.00
Ring Groups
  • Setup $0.00
  • Price per Month $4.99
  • Price per User $0.00
  • Price per Min. $0.00
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min. Included
Add'l Local Min. Cost N/A
Long Distance Included
Incl. Long Distance Min. N/A
Add'l Long Distance Min. Cost No
Plan Features
Admin Dashboard/Portal Yes
Anonymous Call Rejection Yes
Auto Attendant Yes
Barge Yes
Business SMS No
Busy Lamp Field Yes
Call Analytics Yes
Call Announce Yes
Call Continuity Yes
Call Forwarding Yes
Call Forwarding - Advanced No
Call Hold Yes
Call Logs/Reports Yes
Call Me Now Yes
Call Monitoring Yes
Call Notifications Yes
Call Park Yes
Call Pass Yes
Call Queuing Yes
Call Recording Yes
Call Return No
Call Routing Yes
Call Screening Yes
Call Transfer Yes
Call Waiting Yes
Caller ID Yes
Caller ID - Dynamic Yes
Caller ID Block Yes
Caller ID Control Yes
Click-to-call Me Yes
Click-to-dial Yes
Conference Bridge Yes
Conference Calling Yes
Custom Greetings Yes
Custom Tagging Yes
Desktop Integration Client Yes
Dial-by-Name Directory Yes
Directory Assistance (411) Yes
Do Not Disturb Yes
E911 Yes
Fax to Email Yes
Find Me/Follow Me Yes
Group Paging Yes
HD Video Conferencing No
HD Voice No
Hunt Groups Yes
Interactive Voice Response No
Local Number Portability Yes
Mobile App Yes
Mobile/Desktop Sync Yes
Music on Hold Yes
Redial Yes
Ring Groups No
Selective Call Acceptance Yes
Selective Call Rejection Yes
Shared Call Appearance No
Simultaneous Ring Yes
Softphone Yes
Speed Dial Yes
Switchboard Software No
Telephone Numbers (DIDs) Yes
Third Party Softphones Yes
Unified Inbox Yes
User Portal Yes
Video Conferencing No
Virtual Extensions Yes
Virtual Fax Yes
Visual Voicemail No
Voicemail Yes
Voicemail to Email Yes
Voicemail Transcription Yes
Whisper Yes
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
Plan Info
Plan Name Vonage Call Center
Plan Summary Vonage's call center solution is catered towards mid-to-enterprise sized businesses that want a reliable, scalable, and feature-rich call center. It helps companies to effectively manage calls through advanced features and easy call distribution. And the best part is that Vonage's call center solution helps businesses to save money while boosting productivity. Contact Vonage today and get a custom quote for your business!
Key Features
  • 24/7 Customer Support
  • Work From Anywhere
  • Advanced Features
  • Scalable
Notes -
Plan Pricing & Services1
Regular Price -
Promo Price N/A
Price Disclaimer N/A
Setup Fees Free
Activation Fees Free
Number Porting Fee Free
BYOD Yes
Termination Fee Free
Unlimited Minutes No
Toll Free
Setup $0.00
Monthly $39.99/mo./line
Included Min. N/A
Add'l Min. Cost N/A
Faxing
Setup $0.00
Monthly $14.99/mo./line
Included Pages N/A
Add'l Pages Cost N/A
Plan Minutes
Local Min. Included
Add'l Local Min. Cost N/A
Long Distance
Incl. Long Distance Min. N/A
Add'l Long Distance Min. Cost No
Plan Features
Admin Dashboard/Portal Yes
Anonymous Call Rejection No
Auto Attendant Yes
Barge No
Business SMS No
Busy Lamp Field No
Call Analytics No
Call Announce Yes
Call Continuity No
Call Forwarding No
Call Forwarding - Advanced No
Call Hold Yes
Call Logs/Reports Yes
Call Me Now No
Call Monitoring No
Call Notifications Yes
Call Park No
Call Pass No
Call Queuing Yes
Call Recording No
Call Return No
Call Routing No
Call Screening No
Call Transfer No
Call Waiting No
Caller ID No
Caller ID - Dynamic No
Caller ID Block No
Caller ID Control No
Click-to-call Me No
Click-to-dial No
Conference Bridge No
Conference Calling No
Custom Greetings No
Custom Tagging No
Desktop Integration Client No
Dial-by-Name Directory No
Directory Assistance (411) No
Do Not Disturb No
E911 No
Fax to Email No
Find Me/Follow Me No
Group Paging No
HD Video Conferencing No
HD Voice No
Hunt Groups No
Interactive Voice Response No
Local Number Portability No
Mobile App No
Mobile/Desktop Sync No
Music on Hold Yes
Redial No
Ring Groups No
Selective Call Acceptance No
Selective Call Rejection No
Shared Call Appearance No
Simultaneous Ring No
Softphone No
Speed Dial No
Switchboard Software No
Telephone Numbers (DIDs) No
Third Party Softphones No
Unified Inbox No
User Portal No
Video Conferencing No
Virtual Extensions No
Virtual Fax No
Visual Voicemail No
Voicemail No
Voicemail to Email No
Voicemail Transcription No
Whisper No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.
Plan Info
Plan Name Vonage SIP
Plan Summary For an all-inclusive, reliable SIP Trunking solution, Vonage Business offers users a solution that has more uptime, flexibility, and disaster recovery options than most. They provide businesses with nationwide coverage, and their SIP solutions easily tie right into your existing PBX. Contact Vonage today and get a custom quote for your business!
Key Features
  • Nationwide Coverage
  • PBX Interoperability
  • Flexibile
  • Secure
Notes -
Plan Pricing & Services1
Regular Price -
Promo Price N/A
Price Disclaimer N/A
Setup Fees Free
Activation Fees Free
Number Porting Fee Free
BYOD Yes
Termination Fee Free
Unlimited Minutes No
Toll Free
Setup $0.00
Monthly $39.99/mo./line
Included Min. N/A
Add'l Min. Cost N/A
Faxing
Setup $0.00
Monthly $14.99/mo./line
Included Pages N/A
Add'l Pages Cost N/A
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min. Included
Add'l Local Min. Cost N/A
Long Distance
Incl. Long Distance Min. N/A
Add'l Long Distance Min. Cost No
Plan Features
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.

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