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Reviews

Reviewed Provider	Title	Rating	Pros	Cons	Review
NetFortris	Terrible technical support 10/17/2012 - 05:00	Overall: 3.2 Price: 3 Customer Service: 1 Features: 4 Reliability: 4 Sound Quality: 4	Fonality is using Asterisk, which is pretty good and reliable software. HUD is great and users love it.	Technical support is an absolute nightmare.	We use Fonality for over two years now. It has a decent user and management interface and a lot of nice features. Unfortunately, their technical support slowly migrated from not so good to absolutely terrible. I've been on hold for over 40 minutes (and gave up), web interface for submitting trouble tickets doesn't work; e-mails are not responded and tickets not resolved for weeks (and sometimes are completely forgotten). One of the reasons we choose Fonality was technical support. Unfortunately I'm considering a different system now, ONLY because of their (non-existing) technical support.

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