vivit

When talking with the sales agents before moving to Fonality we told them international calling is so important to us. I was a deal breaker and they said their international calling is so good.
I put one star in all so you can see this review and be aware of what Fonality is doing to us.
After signing up in 1/1/2011 international calling was working good for a few months but then it started failing. They said nothing was wrong and we spended 4 months showing them it was wrong. We needed to make tons of calls and to build detailed emails showing the exact timing for each call, so they belive us there is problems.
They did something and the international calling worked good for a while, but in middle 2012 again the international calling issues came again now worst. Intermitent conexion issues, dropped calls and now 1 way audio with specific carriers in the other countries.
It has been months waiting them to fix it and this time their answer was:
"I got a response from NOC and we've determined that they basically don't have enough bandwidth for those countries and that's why this issue is intermittently happening. What I suggest though in order for you to be able make those calls successfully is to switch to a hybrid-hosted solution."
We got BOGO what means second year for free and we are still in the that second year. Now they are forcing us to switch to a hybrid-hosted solution what is more expensive, BEFORE OUR FREE 2nd YEAR ENDS.
This is a dirt play to offer BOGO and then in the 2nd year to make the system fail in order to make the customer to buy a more exensive system.
We do not recomend Fonality, be so carefull when they offer BOGO or anything free because they are gonna make you pay using dirt ways.
We are looking an alternative and leaving Fonality because of this.