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Jan 01, 2026
Susan-MPC
Reviews
| Reviewed Provider | Title | Rating | Pros | Cons | Review |
|---|---|---|---|---|---|
| GoTo Connect | Great Customer Service 01/24/2013 - 07:35 | JIVE is easy to set up and use. Flexibility for everyone since you can take your phone anywhere and work if you have an internet connection. Excellent support. | There are times (infrequent) that calls get lost in a black hole, customers cannot leave a message and the call does not roll to the extension. If a call is on hold and another all comes in, it pushes the "hold" call to the back and you cannot access it until the new call is answered. | When you have a relationship with a vendor that reflects your business it is important to have excellent service and support, as JIVE does. JIVE is easy to set up and whenever we have technical issues, JIVE is readily available to assist us. All of our employees may call and ask for help. We had a very difficult and strange problem and JIVE worked with our employee until it was resolved. It was actually in the phone circuit board but JIVE figured it out. This reasonably priced system allows our company to have many employees work from home yet maintain our branding and inter-connectivity. Periodically, there is static or lost calls and we want JIVE to "fix" it immediately----however we have learned it is usually the internet connection which is failing not JIVE system. JIVE might recommend updating a modem and recently determined that I didn't have a permanent IP address attached to my phone, thereby causing minor issues. Their excellent technicians solved it. A very nice company to work with. |
