sj43065

So, I read these glowing reviews and one that was not so glowing.  What the heck?  I decide to give them a try.  So after taking time to register an account, painstakingly go through the steps picking the plan I want, selecting DID's, features... I submit the order and it shoots me to the main web page and the won't let me login telling my there is a problem with my account.  Help tickets are sent, I get an automated reply but nothing.  
I am so sick and tired of the sip trunk companies telling us about their fanatical support. In this case the term was "Superior Customer Service".  I really don't call having a help ticket system that tells you they will be in contact as soon as possible (apparently that means the next business day)... a help site that has an empty knowledge base which looks like it was thrown together in 5 minutes, a registration site that allows you to login just enough to place an order and then it locks you out saying "There is a problem with your account".  
Generally speaking, there is a big open spot for a REAL player to come in and start doing this.  People are willing to pay more than the others if you had excellent voice quality, REAL support and a solid foundation in the market.  These companies come and go like wildfire.  Everytime I use one, I get the feeling it is being run out of someone's basement.  The only exception I have found to this is nextiva.  Unfortunately they did not have a plan that worked for my situation.  Maybe I don't get it, but it seems to me if your going to take orders 24/7 then you need ot support it 24/7.  If you not, then tell me in my help ticket that you will look at it during normal business hours.  Also, "there was a problem with your account" doesn't really tell me much.  If you give me the tools to fix the problem myself... I am MORE than willing to do so.
Now thank you all.. I feel better.