In today's digital age, communication between businesses and consumers has become more prevalent and convenient than ever before. However, with this increased communication comes the need for...
Scotty B
Reviews
Reviewed Provider | Title | Rating | Pros | Cons | Review |
---|---|---|---|---|---|
Axvoice | My dog could provide better customer service than Axvoice does! 05/07/2013 - 12:22 | I never had a chance to find out -- they couldn't manage to finish the application process with me | Really bad customer service (at least during the application process). | I tried to sign up for their service but their "billing" department (so said their emails) was so inflexible and rigid about the process, I ultimately gave up trying to complete it. Not only did they fail to read/respond appropriately to emails -- repeatedly requesting information, for example, which I already provided to them -- my issue ultimately came down to their complete inflexibility in regards to a simple phone call. As with many companies, they use a phone call to validate their online client and wish to speak to you personally. However, in attempting to set up this initial call, Axvoice seemed completely inflexible, insisting on a time-table which I found decidedly inconvenient. Moreover, they seemed unable or unwillingness to accommodate an alternative time frame that was convenient for me. I wasn't trying to be a prima donna -- accommodating a customer's time table is perhaps one of the most basic tenets to proper customer service and I did provide them with a generous three hour window from 9am to noon any day of the week for which I was available for this procedure -- but AXvoice was ultimately incapable to accommodate my request. | |
Phone.com | Phone.com telephone support is AWESOME, but they can still improve on their billing policies/procedures 05/07/2013 - 13:30 | Their customer service when called on the phone is great (not so great when thru email) Good value (not the cheapest but still competitive, and their top notch service is worth the extra expense) | Incoming calls count against your minutes when on their metered minutes plan Overage minute feed are among the highest in the VOIP industry when on metered minutes plan Billing system is mercurial and opaque to customers (but ultimately fair so far...). Online/email customer service not always good (best to call them on the phone directly). | The only reason I might leave Phone.com is this issue of counting incoming calls against my plan (many others count only outbound calls). I don't use my land-line for much. Virtually no outgoing calls, and only a few incoming calls (so I use the metered minute plan to save $$$). However, unless I keep on top of my call logs and actively block all the telemarketing idiots that incessantly call my number, I sometimes risk going over my minutes allotment (more than 50% of my minutes, and sometimes as high as 90%, go to incoming unsolicited sales calls every month. I guess that's what I get for having the same phone number for twenty years). Given the fact that many other VOIP carriers do not count incoming calls against their plan minutes, does make me consider changing VOIP providers... |