| magicJack | Worst customer service
10/06/2012 - 01:10 | | Ok for most domestic user | Will not tell you the details of what is been charged. If you use a phone card for international calls, they will charge you extra on top of what phone card charge. | I dialed a local number to use a phonecard for international calls, was told there would be a charge. But you'll never going to find out how much is the charge. All you can see is you prepaid balance going down fast. Here is the end of my chat with 'the highest level of support you can chat with'.
Loren:(who is the supervisor)
But as what the previous agent informed you, we do not have a list for a specific rates on the number you were trying to call. The rate may vary depending on the number you're trying to call. Prior to being connected to a Pre Paid call, a brief message will inform your of your Pre Paid balance in terms of minutes based on the number you are calling.
Steven Sun: I am not asking yoou for the rate. I am asking for how much was I charged? Can you see the record?
Loren: Okay. Let me try to check. May I have your magicJack phone number?
Steven Sun: Your website clearly said free all domestic calls. My# is 614-xxx-xxxx
Loren: Thank you.
Steven Sun: May I have a copy of my record?
Loren:
Phone Number: (614) xxx-xxxx
IPP/PM Balance: $10.72
IPP/PM Used: $9.28
Steven Sun: Where is details? Is this a state secret?
Loren: Please check our Terms of Service at www.magicjack.com/tos under Section 4. What Is Free and What is Not: "We may require prepaid purchase and/or we may charge you for calls to conference lines, platforms and certain non-ILEC area calls, or any call wherein we incur a cost from another carrier. We may provide for a fee, premium prepaid services, which may be powered by YMAX Communications Corp. (YMAX), and may include some inbound, international, conference, platform and outbound calls that receive a recording and certain calls to non-ILEC areas, and the rates for those services will be governed by listed price lists or tariffs."
Steven Sun: Where it says you not telling customer charge details?
Loren: Customer Contract
To view the Terms of Service (TOS) click here or visit http://www.magicjack.com/tos/.
Steven Sun: Get me your supervisor.
Loren: Yes, you are now chatting to one that is why you were transferred to me.
Steven Sun: I want to talk to your manager.
Loren: This is the highest level of support you can chat with. |
