sai

I did a lot of research on VOIP providers before deciding on Jive. What settled the deal was their exceptional customer service. Sure, everyone is nice before you're a paying customer but Jive has consistently come through with their exceptional service even when they were not at fault. I once had an issue with my cable modem and their representatives quickly walked me through the problem and resolved it. 
My main concern about VOIP phone systems was the possible downtime but in the five months I've been with Jive, I've had no downtime at all. Even after adding a few more lines, the call quality has remained good. They also offer a ton of customization features that can be overwhelming but once again you're never left to figure it out all by yourself. There's always help from them. Highly recommended!