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RoyChastain

RoyChastain's picture

Reviews

Reviewed Provider Title Rating Pros Cons Review
GoTo Connect Jive Communications: Exteremly professional
09/15/2011 - 10:04
Overall:
4.6
Price:
3
Customer Service:
5
Features:
5
Reliability:
5
Sound Quality:
5
Exteremly professional. They have already provided me better support than my other VoIP provider and their quaility is as good or better for the same price. The GUI interface on their adminstration web site is a breeze to use to teak inbound call routing etc. A little more than I wanted to pay, but the lower priced tiered services all appeared to be much lower tier providers. Their name. Jive just does not sound professional. I almost did not contact them because of the name.

Once I signed up, I received an email welcoming me to Jive.  I received a call from the installation specialist who started asking questions so that he could setup my find me /follow me and voice mail options.  If did not even realize that I was getting a find me/follow me serivce.  Unfortunatly, I could not stay on the phone that point so he made an appointment with me for the next day.  Just as my appointment alarm went off, my phone rang.  It was Jive to finish my installation.
The installation took less than 30 minutes total and that included me making some serious changes to my firewall.  If I had not had the firewall that I have, we would have had my Bria softphone up and running in about 15 minutes including the time he took to configure my find me/follow me and voice mail.
My other through up their hands attempting to configure Bria and left it to me.

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