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Reviews
| Reviewed Provider | Title | Rating | Pros | Cons | Review |
|---|---|---|---|---|---|
| Phone Power | Unfortunately I signed up for a one year contract 08/18/2010 - 02:12 | Sound quality is good WHEN IT WORKS | Customer service is aggressive when you have to call "all the time" | If you use Phone Power without a router, you might be a satisfied customer, but if you have to use one like me, you will find yourself calling customer service all the time: The 1st time I called, they told me that there was an IP conflict between my main computer and the Phone power box (I had T-Mobile @home for 2 years with the same config & never had this kind of issue): We stayed on the phone for about 25 min and they "solved" the pb. 3 days later the service was down. When I called 2 weeks later because of no time, they told me that my phone device is not getting enough power from the wall!! (again, I had T-Mobile @home for 2 years with the same config and same phone device & never had this kind of issue): I change the location of my phone unit and the pb was solved. 3 days later the service was down. I called them today and they told me (with an aggressive and unhappy tone) that my IP keep changing, that's why I keep having problems. Of course my IP is supposed to change all the time since I do not pay for a static IP from my internet provider. Unless you are running a server I do not see why you will need a static IP. I am waiting for someone to call me, waste my time and have the service down in a couple of days.I have been with this company for 5 months now and my phone has been down 25 days per month. Unfortunately I signed up for a one year contract. At this point, I think I'm going to break the contract and go to another provider |




