m.jeffrey

When I originally started my search for a VOIP Service Provider I knew nothing about Voip Service. I needed 10 lines and 10 phones and I researched online a ton and called several of the providers. ex: Nextiva, 8x8, Ring Central etc. I really felt very pressured and like I was dealing with a used car salesman every time. I ultimately ended up going with Ring Central, mostly because I was under pressure to get something going and I felt like I was choosing between the lesser of the evils, honestly. I was told there was a 30 day satisfaction guarantee so I felt like I had nothing to really lose. I had spoke with the rep from Ring Central several times before I chose to go with them and he had called me several times to pressure me into signing up. Every time I called him before I actually signed up he answered right away. Once I signed up & had given him my credit card details the nightmare began. I was unable to reach him after that, I left messages and he did not return my calls. He told me my credit card would be charged $4000 but he promised me $2000 would be credited back to my credit card for signing up for the 10 lines and purchasing the phones. The credits did not show up and there was no explanation. The phones came and we tried to get everything set up and the tech support was awful. They didn't even have a lot of the services that our rep had promised. Just about everytime I called I ended up talking to someone that I couldn't understand and who couldn't understand me in India. I decided to cancel my service & send all of the phones back but now I had to find a different provider. Just as I was getting sick of all of the sales crap from all of the different providers out there I came across Jive. I initiated an online chat with a rep named Candace and then decided to get more information by calling. I suddenly felt my anxiety lifted as my questions got answered and the solutions to my problems were being answered. My rep was very friendly and knowledgable about the Jive service and the phones that they had to offer. She didn't pressure me at all, she only answered my questions and offered solutions that she could provide. After speaking with Candace and going over everything that our business needed in a Voip service I felt confident that I had found the right provider. I gave her my credit card details and placed my order and have never looked back. My phones came pre-configured and ready to go. Jive service is everything I hoped it would be. The phones that my rep reccomended are fantastic, the service is great, every time I have needed to call for answers to questions or for tech support I have spoke with a rep in the U.S. who is knowledgable and friendly (they even send follow up emails). I can't rave enough about how happy and relieved I am to have found a great VOIP provider that actually does what they say they are going to do. I am glad that I got away from Ring Central and I urge anyone to not listen to any of their own hype about how great they are because they are the WORST company that I have ever had to deal with!!!! And I am completely confident that anyone who tries it will absolutely regret it! Jive lives up to their promises and I can't imagine anyone being anything but completely happy with them!