| GoTo Connect | Jive Not Business Ready 10/31/2012 - 14:17 | | Web interface for system management is good | Customer Service is Absolutely Terrible They do not have any redundant backup | I've used GetJive for about 4 months.
The call clarity is good. Not great, but good. There is often a lag in the conversation, but it usually does not affect calls
The main issue is outages. We've had several. Usually they are short, just 10 or 15 minutes, but we've had one that was 2 hours and one that was 10.
Apparently, they only have one data center and if there is a hiccup there, you are toast. During the 10 hour outage, I lost about $5,000 of business and the damage to my business is certainly greater. During the outage, I received 8 emails that there was a problem with the service. I also received another 9 that said services were fully restored, but it actually took another 5 hours before service came back. We called for support, but were not able to get ahold of a live person for the first 6 hours. When we did get a live person, they told us to just wait for 30 more minutes.
It was not possible at any point in the outage to get an ETA for when the system would be back online.
If you are able to run your business not knowing if your phones will work, then GetJive is for you. But, if you are like me and cannot have your phones be out for more than a few minutes, then RUN, RUN, RUN from GetJive.
Under no circumstances would I recommend GetJive to a friend. In fact, I would be happy to sit with them and would spend hours if needed to talk them out of it. |