mdhunsche

We are a company of about 20 people based all across North America and have been fed up with our current VOiP provider so we made a change. I made sure to ask our sales rep explicitly if I could use their phone by plugging into an AirPort Express as I don't have a hardline where my desk is in my house. He told me I could. Upon installation not only could I not use my AirPort Express but their phones won't work with any Apple product (including the Time Capsul router). This would have been helpful to know up front. 
After running out and buying a new router with QoS I still drop calls, we have other phones that are plugged into the router they sold us that don't work, the phones we were led to purchase are a pain to setup and our sales rep now doesn't seem to be able to return calls within 24 hrs. 
The sound quality is a huge step up for us from our previous provider, that was a big plus. But not being able to really use the phones all the time is a huge downfall as it's kind of important.