martinvarley

Fonality are basically a marketing business that sell you on a dream of hassle free service and great features, they then take your money, ship you a box of stuff and its good luck from there.
We are an IT company so were happy that we had the resources on staff to self manage the server and configuration going forward, the challenge we have is that the server (they sold us) crashes, software hangs and when you call support, all they say is "try a reboot"
Now that might work if we did not pride ourselves on our customer support times, but taking the server down every few hours for 5 minutes at a time is clearly impossible to do.
One amusing anecdote is that while I am holding right now and have been for the last 27 minutes I finally got through to their office to be told that they can't transfer me to support as they are having trouble with their phone system...unbelieveable.
Last week, we ordered additional phones, they charged my company credit card and never delivered them because "we can't configure them as your server is down"
Please save yourself from misery and do what I will now do and go for a real company as Fonality are a disgrace.