LogannW

I'm an IT director and serve as a consultant on my off time for local companies. Throughout my career I've implemented on-premise PBX phone systems and supported my clients when they were in need. As I've moved many systems and processes to hosted environments, I decided to consider hosted phone systems earlier this year. After researching platforms and service providers, I made the choice to recommend Nextiva after testing them. The technology they have is impressive, twitter support is rock solid, and flat out the features out perform what I was getting out of Shoretel and other premise based systems. One advantage of Nextiva has been the call reporting tools. I'm able to retrieve important calling data for my clients and they use this to manage employees. But most importantly, Nextiva provides the support and houses all the technology. The customer service engineers have always been quick and smart. Again, I can't express how helpful the support via twitter has been. My posts get replied to quickly. Nextiva and hosted technology as a whole is the way to go.