Kathyerine

I have had this magic jack voip service for two years...I paid for five. I will go for another voip when my fifth year is up. One that I will pay monthly but I will be able to speak to real people if there are any problems...
I bought some international minutes the other day. I had over 800 minutes. I tried calling someone out of the country. The phone just rang. No answering machine. No voice messaging. No one was home. I tried another person in the same country but my 800 minutes were gone and I only had 100 minutes left. There is no way you can actually TALK to a real customer service magic jack person. You can only chat to someone in India or another country. I can tell by the way they spell etc. They said they would get back to me by email. They never did. I keep CHATTING to ask them what happened to 700 of my international minutes with no results. Don't buy international minutes...
Another thing is there is no one and no where to get instructions. I wanted to save a message. It says press 1 for this 2 for that 3 for something else etc until I got to the option to place the message in a folder and save it. There is no way to get my message because there is no option to go back into the folder. You can put things in but you cannot retrieve them. OR IF you can, no one will help me to do it. I CHATTED and told the person my problem. How can I get to my message back to listen? They would just repeat what the phone says...press option 1 for this, option 2 for that etc. I said I got that part but now how do I access my message? The person sent the supervisor who said, press option 1 for this, option 2 for that etc. I said yes, I got that but how do I get into the folder to retrieve my message? I do not know how to do that...He closed the chat box on me.
The noise it makes when you talk can either be very bad static, whistles, or sounding as if the person were under water...
I would rather pay 10 bucks a month for a voip service that has REAL customer service...and will probably do it before my five years is up, actually...