When navigating the complex world of B2B software, review and comparison websites are indispensable for both buyers and vendors. These platforms provide a space for users to share experiences, rate...
Jan 01, 2026
jparro
Reviews
| Reviewed Provider | Title | Rating | Pros | Cons | Review |
|---|---|---|---|---|---|
| Nextiva | Nextiva: Best Customer Service 02/12/2012 - 04:51 | Customer service is by far the best of any VOIP provider that I have used. They are knowledgeable, responsive...and they speak ENGLISH! Yes, they are located here in the US! Sounds quality is very good and their platform is VERY flexible, I can do things unthinkable before. | With a platform so flexible, it comes at somewhat of a cost. It is complex and complicated and at times, making changes requires you to call and update configuration files instead of having those files update automatically. A minor inconvenience. | I have been using Nextiva services for over two years. I really like the sounds quality and pricing. More importantly though, is when things go wrong, their customer service group is very knowlegeable, patient and responsive. I have dealt with other VoIP providers and nothing compares to the professionalism and expertise of Nextiva's support staff. And, they reside here in the US...yes, American jobs! Their platform is feature rich and there isn't add on costs for the add on features. I have 20 phones, 5 automated attendants and use advanced features, all for the same basic price. I have to say that after expierencing three other VoIP providers, my BEST experience and excellent pricing is with Nextiva. |
