Joia

We were customers of another, larger VOIP company for two years, and it was awful. Being a small business with three locations just was not enough to get any real service or consideration from that big provider. They were built for HUGE sales forces and call centers, not a couple of law offices spread over the state.
But when I discovered OnSIP, I found exactly what I needed. Service that I could tailor to our specific needs, with pricing to match. (We are a non-profit, so OnSIP pay-as-you-go, for-what-you-use pricing is GREAT for our budget!)
Customer service has been excellent every time I have needed their help - they even follow up afterwards when they see that what I changed on the account does not match up with what we discussed I wanted to do! They have caught mistakes I have made before I realized I had configured things incorrectly, and have seen what I intended to do with my configuration and discovered more efficient ways to accomplish my goals.
Call clarity is MUCH better than it was with the old company. Cell phone calls work great now, as opposed to dropping constantly with the old service.
I cannot recommend OnSIP highly enough! GREAT service, GREAT pricing, GREAT communication, GREAT company!