jimrky

I have been with TinCanTalk for over 2 years and was satisfied - until 3 weeks ago when the service went out. TCT blames their vendor and has transited to another. I'm trying to get a credit for the bill that came in the day after the service went out (9/21/2010 - today is 10/12). They claim to have placed it but MasterCard can't even see a credit in their system waiting to be applied. TCT wants their ATA (the appliance that connects to the computer) and says they'll charge $40 if it's not returned - and I have to pay the freight. No disaster recovery (something happened last year and they promised never to be caught short again - they didn't even have a customer list or email addy's to let people know what happened on 9/21) and questionable treatment once you're done with them. Oh they are POLITE. Good business and polity are 2 different things! This has soured us on VOIP - we're going cellphone only - and losing a 22 year-standing phone number because I can't see another company doing any better - this one looked SO GOOD!