jasonforman75

Worst Vendor experience in over 10 years of being in business. We signed at the end of February and were promised service within 2 weeks. Its now the middle of May almost 3 months later and we still do not have the service we agreed to.
Before they signed they examined the work space infrastructure to make sure their products and services would be compatible. We agreed to terms and signed and gave a deposit. A month later somebody shows up with phones and leaves after a few minutes saying our system is not compatible with their product. At that point they start telling us we need to make various changes to our servers to be compatible with their product for significant extra money. We said no, to cancel the agreement and lets be done with it. That didn't work for them. It got nasty and went back and forth for several weeks. We had the President of the company involved. After weeks of negotiation and time away from our work to deal with this, we decided we were going in circles with this company. Again we reiterated we just wanted the service we signed up for and if they couldn't deliver it for the price we agreed we didn't want it. We agreed to buy another firewall and pay for the device but not the labor as this was never disclosed to us and questionable whether this was needed or not.
Several more weeks went by before somebody installed the firewall. Then the phones came after more than 2 months since signing the agreement. Then they tried to move our data to "their cloud" which was fairly routine and easy we were told.
The person who tried could not do it, but the billing started anyway. Then they ported us to their services and could not get our company email working. The engineer had no idea what to do other than switch back to our old provider until they could figure it out. Meanwhile we have asked billing to not bill us for cloud services and they are not responding.
We again went to the President of the Company for help several more times, with no response. Management does not care. Customer Service is not a priority. We wish we had read some of the other reviews before signing anything with them. We have dealt with 100's of vendors over the last decade in business and this one is the worst we have ever worked with. We would strongly advise shutting the door immediately if one of their salespeople contact you.