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ilanbloom

ilanbloom's picture

Reviews

Reviewed Provider Title Rating Pros Cons Review
magicJack Affordable but... Magicjack
01/16/2015 - 04:36
Overall:
2.6
Price:
3
Customer Service:
2
Features:
2
Reliability:
2
Sound Quality:
4
Affordable and you can port your existing number. I would recommend over the previous service I had through CenturyLink. I was being charged $46 a month for a landline. Too many to list...but here are a few: A. You will receive more spam calls than you can possibly imagine. 2-15 a day. B. You will need to dial a 1 before calling any number, local and long distance. C. Certain US numbers, including several local number, are not accessible. D. You will encounter hidden fees, such as an international connection fee that is not mentioned anywhere and will drain your credit quickly, 911 yearly fee, needing to purchase international calling credit to dial certain US numbers, credit you buy for international calling will be applied only to your home phone but not to the mobile app that is linked to your home phone number. This requires a second purchase of credit. And on and on. E. Customer service is in the Philippines. Good English, nice reps, but they are not the company and will not be able to resolve issues. The company seems to not be listening to its customers.

Beware of this provider. Unclear policies, hidden fees and many short fallings make for a not-so-great experience. The system is set up to make money for the company and not to provide a good calling service. They get you to sign up and then provide crappy service.

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