iaslc

This is my first venture into a hosted VOIP solution, but I have to say that JIVE has convinced me there is no looking back!
Originally I remember being put off a little by JIVE’s name and slightly higher price.  I contacted a close competitor first because their price was a touch lower and their name sounded more professional.  After learning all I could about the competitor’s offering and getting a quote, I called JIVE and my concerns were immediately put to rest.  Within minutes I was speaking to a live person (Candace) who helped answer all my questions and gave me a tour of their products and services.  JIVE’s online PBX was much more simple and easy to use than their competition.  When I told Candace that I wanted to go with JIVE, but was having trouble justifying the additional expense, she offered to price match for me… SOLD!
IASLC had reservations about the call quality of VOIP in general, but especially a hosted solution.  I made sure that VOIP had plenty of available bandwidth and high priority on my end and everything has been crystal clear and completely reliable from day one!  I was a little concerned when I learned that the best Internet connection I could get for my 15 users was two .5Mb up and 1.5Mb down DSL connections, but with a little fancy routing and traffic shaping footwork even that can fly.
Recently JIVE has been working on virtual-fax and e-fax services.  After testing it out, I have to say JIVE’s new fax product is great!  I was able to quickly and easily setup a dedicated number for a physical fax machine in addition to another external number which would convert faxes to PDF and route those documents to two different employees for payment processing (secure fax).  Finally, each employee is also able to receive faxes to their direct dial numbers too.  The fax is detected, intercepted, converted to PDF, and emailed to my users on the fly!
I can’t get over how responsive and helpful JIVE’s customer service has been!  Each time I’ve had a question or concern, JIVE has been a short Internet chat or phone call away.  Recently I was contacted by a manager (Eric) on a simple support issue and when I asked why a manager was dealing with that type of issue he said that JIVE is working on hiring some more personnel but until they could be brought up to speed everyone at JIVE is working long and hard to pick up the slack to keep response times to a minimum.  What a great attitude!
JIVE’s low prices and great technology hooked me as soon as I got past their name.  The outstanding customer service from individuals like Candace and Eric will keep me coming back for more!  I haven’t had any second thoughts about my purchasing decision, and I highly recommend you give JIVE a call today!