gsalemie

I used Phone.com for 2 years.  The service suited my needs; however, customer service was difficult to reach.  When I finally decided to cancel service, there was no way to do so from the control panel.  That being the case, I called Phone.com customer servce.  After waiting some time to speak to someone, I was told my account was cancelled.  Come to find out, it was not.  I was suppose to confirm via email which defeats the purpose of calling.  I was charged for another month.  I tried calling customer again but hung up after waiting 20 minutes.  After sending an email to support, I promptly received a response indicating that my account is cancelled; however, I will only be credited a portion of the monthly charge.  In my opinion, this is a disappointing business practice which overcharges customers.  
With the number of different VoIP providers today besides phone.com, I would recommend you look elsewhere.