| Phone Power | worst customer service - and they want $100 for a many years old grandstream 502, which is $40 new from amazon!
06/26/2012 - 06:05 | | Relatively inexpensive monthly fees, only if you pay 2 years ahead of time! Easy to get going. | Terrible customer service. They flat out do not answer emails to billing or sales Unreliable cancellation - I cancelled service on the web site, got confirmation email of 6/18/2012, just as requested, then it got cut off 10 days early!
The want to charge $99 for a 2 year old grandstream 502 ATA, which is $40 brand new from amazon - beware the fine print in terms of service.
They charge more for the second year, that was supposed to be all prepaid!
No decent prices without 2 year contract, just like sleazy cell phone providers. | I got sucked into prepaying for 2 years. Then, after a year, they say, oh surprise, there are a bunch of fees and taxes that we forgot to tell you about.
So, now the contract is up. They don't offer any decent prices per month, so I start shopping around. Found out about voip.ms!
Went on their web site to do the change over.
The phone change over was scheduled for 6/18. So I go on the phone power web site, and cancel service, as of that date. I get an email from their system, with the right date. Then, 2 days later, I get an email saying your service has been cancelled! 10 days early.
Plus the email says they want that old grandstream device or they will charge me $100! This old used beat up device is not worth $10!
So I started emailing them. I mailed billing first, and referenced the cancellation number. After a week, no reply I started emailing sales and support, with the cancellation number. I never got a single response from any one.
These clowns setup their email so they explicitly ignore emails about cancellations, is what I was told when I was finally forced to call their inept billing people.
All I wanted was to trade the 10 days of no phone, for the old cruddy used ATA adapter. No sir. No way. They will charge $100! They said no. They'd rather have a pissed off customer, than give up their old used ATA adapter. If I fight it with credit card company, they will show them the terms of service contract, and I'll be screwed.
Boy am I tempted to stay and fight! But I just went to amazon, and ordered a brand new device and had it sent right to them, with the rma # in place.
FORGET phone power. voip.ms has no monthly service charges period. They charge 1.05 cents per minute, for north america, and not much more for international. So even if we ever used 1000 minutes in a month, that would only be $10! We never come close! |
