cpfitz47

For no particular reason, my magic jack began to send all incoming calls to voice mail. I contacted tech support online and after four hours or so, they decided the unit I had was defective and told me I had to purchase a new device for $25.00. I did so, but when it arrived and was installed, the same problem persisted. After another 5 ours on the computer, the techs were unable to fix the problem Due to the way the technical support operates, I had chats with a dozen techs, and every time something had to rebooted, I lost the connection the that tech and had to start over with another tech. After another 5 hours, nothing got accomplished as every time it was "fixed," 15 minutes later it would again not receive calls.
I contacted the corporate offices and talked with a manager who assured me that she would have "one of her techs" call me within the hour, and if they could not fix the problem, she would she to it that a refund was processed. No call came, so I contact the corporate office again. This time I spoke with another manger who was rude and basically combative. She claimed that I would get an email about the refund - which never came. I have today spoken to another manager at corporate who tried to cancel my subscription but "could not do it on her end." So now I am paying for a device that doesn't work for either incoming or outgoing calls.
The deice is fine when it works, but when you have an issue, it is absolutely useless. Worse yet, Magic Jack doesn't really care whether it'd customers get good service or not, and based upon the personnel with whom I have had contact, they have no concept of customer service.