Cathy Sistrunk

From the initial call to Jive for Sales till the day we cancelled our old provider I have been impressed with the customer service and response time.
At first glance I saw all these reviews that give them such a high rating, I was skeptical. I believed that there is no way the service was going to be that good. We started because they gave us a trial period, we stayed because of the customer service and response time.
Every department of Jive that I have worked with, provided me a quick answer to my question, detailed hands on or written instructions, they used whatever I needed at the time. This allowed me to learn to navigate the new system quickly.  
I use hard phones, soft phones and transfer in coming calls to my cell at times. Our phone plan was set up in an hour, I called for assistance 30 minuets later. After my initial question was answered, the representative said "I notice that your missing a sound bite in your phone plan. Do you need assistance with that? You can use one you've already created if you'd like."  I missed putting the message in that spot and never noticed it, this was unrelated to the question I called in about. They helped me even when I didn't know I needed it. I am thankful a client didn't received a blank message.