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cassie

cassie's picture

Reviews

Reviewed Provider Title Rating Pros Cons Review
Phone Power Phone Power: Customer service is HORRIBLE
03/21/2012 - 03:32
Overall:
2
Price:
3
Customer Service:
1
Features:
3
Reliability:
1
Sound Quality:
2
The website account info on your account is good. Such as call logs, blocking numbers, contact list with names, viewing invoice. Customer service is HORRIBLE. Your service works for approximately 50% of the time for calls and faxing 5% success rate. Reception is iffy-fading in and out. Technical Support does not follow through and fix problems they simply call and close the ticket after the call. What good is the website account info area if your service is minimal??

Your service works for approximately 50% of the time for calls and faxing 5% success rate. Reception is iffy-fading in and out. Technical Support does not follow through and fix problems they simply call and close the ticket after the call.
Using your phone while out of your home-forget it. I left for 3 months and had people trying to call in and never getting in. Finally I just used my cell phone as the primary as Phone Power was useless. Very bad if your doing business and expecting calls.
Resolving chronic problems in not Phone Powers subject of expertise. They get offended and simply close the ticket and call the problem solved. And then you go on having problems and they wonder why your still calling? and not cooperating??
 

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