In today's digital age, communication between businesses and consumers has become more prevalent and convenient than ever before. However, with this increased communication comes the need for...
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Reviews
Reviewed Provider | Title | Rating | Pros | Cons | Review |
---|---|---|---|---|---|
iCore Networks | iCore sucks 07/08/2015 - 22:52 | Give phones that have a lot of features. No other pro's | Customer service in both technical support and account management stink. Only care about making a profit and con you into buying crappy phones and then refusing service or training after minimum is met. | Customer service completely SUCKS, both technical support and account management in response time and in solving the issues. The quickest I have had a "high priority" ticket fixed is 6 hours, and right now there is one that it has been 3 days and it is still not fixed. And I have had multiple techs working on the same ticket because I call in to get an update and they try and walk me through the same troubleshooting steps the tech before them had be do because they don't manage their ticket system well or the employees are just too lazy to enter in what they already had me try.<br /> |