What did we sign up for
Bruce Hall
Member since: Jul 2012
xxx.xxx.124.241
Pros
they have a good HUD albeit with significant shortcomings.
they have a good HUD albeit with significant shortcomings.
Cons
Their customer service blows. There is no way to put a caller back in the queue one you take the call. When you grab a call from the queue it registers as an abandoned call making this important statistic worthless. Note:we grab calls frequently when we wee that the hold times are too long. We've had the sevice only a month and have had 2 prim time outages lasting over an hour.
Their customer service blows. There is no way to put a caller back in the queue one you take the call. When you grab a call from the queue it registers as an abandoned call making this important statistic worthless. Note:we grab calls frequently when we wee that the hold times are too long. We've had the sevice only a month and have had 2 prim time outages lasting over an hour.
The sales guys promise the moon and then once you sign up they don't deliver. They don't return calls even when you want to BUY more services. It took nearly a week to find out we have to pay extra for softfon usage then when we wanted to buy them it took them several days to get us up. We lost the ability to work from home while this went on. There seems to be no sense of urgency to get us back up. We had our $100 an hour IT guys scheduled for a teleconference with their sales guy and the sales guy's cell phone battery expired 10 minutes into the call and we sat around on hold for 15 minutes while he found another phone (this should have been a sign of what we were getting into). The sales guy did not inform us of many 'little things' like we have to dial an area code for local calls...their billing dept opens at 9 pacific time (how do the east coasters deal with this?)...each caller ID is different and we want a company-wide id. I seldom write reviews but after being down for 2 hours this morning and their tech didn't call back in 15 minutes (his offer) on a cell I felt trapped and needed to vent
Would not recommend to a friend.
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