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VYLmedia Reviews

VYLmedia strives to provide the highest quality residential VoIP phone service with the best possible features and services at the best possible price. VYLmedia offers its customes products such as VoIP adapters, local phone numbers, and a variety of valuable services. VYLmedia truly is a one-stop solution for all your VoIP needs. Whether you need to connect locally or globally, VYLmedia can provide for your communication needs.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
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new user experience

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

Excellent, knoledgable support voice quality

price, quality, laptop use at no additional charge. Very helpful support.
my name does not show on receiver's call ID. No listing in white pages.
Yes

Caller ID doesn't work after 2 weeks

user_review
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
3.6
Average: 3.6 (1 vote)

Yes they are warm friendly when you call, and they pick up very quickly after you call. They are very professional in their email correspondence too.

Caller ID doesn't work after two weeks of service and 2 trouble ticket calls. Not only does incoming always say anonymo
Voice Quality is good. Only had the service for about 2 weeks so its too early to judge the reliability.
Yes

Hell with Customer service

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

I waited on the phone for more than 40 minutes but no one came in to help me out.
Is this a customer care???

No

Hell with Customer service

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

I dont know about its post sale service, but to place order and to inquire more about company i was made to wait for 40 minutes.

No

Amazed!

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I was part of the 200,000 SR customers shafted, so I signed up with VYL immediately in order to save my number. I was amazed at how good their service is. I make a lot of international calls and the quality blows away an international landline call. Because of my home network and ISP provider's poor QOS, I had to make an investment and buy the Hawkings HBB1 broadband booster. My service has never been better. I am truly happy with VYL's customer service, the best I have experienced. People, try this service and I bet you won't regret it.

Call quali
Website is
Yes

a

user_review
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
3.6
Average: 3.6 (1 vote)

The pros and cons didn't print properly in the previous post. So, let me summarize my 2 weeks of experience with VYL.
Pros: Quick to get connected, easy to set up, easy to get to cust. service and tech support, voice mails come delivered through email, etc.
Cons: Poor sound quality for international calls, Speed dial won't work properly, tech service won't call back or update on reported problems.
It doesn't make sense that we can't communicate to tech service via customer service and an email update for resolved issues.

Yes

Avoid VOIP YOUR LIFE like a plague

user_review
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1.4
Average: 1.4 (1 vote)

Tech support non-existent. Rude, crude and can't get mine to work but keep charging me. Tech told me he couldn't fix and would call back another day if he could find out anything. Need I say more.

Poor Poor.
Poor Poor
No

NO CALLER ID

user_review
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.4
Average: 4.4 (1 vote)

I have had VYL since 5/07 and it has been excellent until the Caller ID went out. They say they have NO DATE to resolve this issue. I am considering switching to another provider. HOW MANY OTHERS WILL LEAVE? This otherwise excellent providers days may be numbered if customers leave because they cannot provide this very basic and necessary feature.

GREAT CUST
NO CALLED
Yes

First impressions

user_review
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
2.8
Average: 2.8 (1 vote)

I got the service up today, with some help from tech support.
Everyone has been very pleasant and easy to work with - and helpful!
All the commecnts I have read on that issue seem to be accurate.
My problem is with the poor feature set. Unless I am mistaken, in just the first hour of use I see the following problems:
1) voicemail is slow to send email and slower to remove the stutter-tone from the handset after the voicemail message has been deleted. Also has only 1 email address to send message (though this can be handled by alias accounts).
2) the canned voicemail message is AWFUL and I can't see any way to set up my own message.
3) The web interface is extremely weak.
4) Feature set seems very limited - comparing to SunRocket.
Of course, that was when SunRocket was in business - I'd have to say that now SunRocket's feature set is not worth much.
I haven't tried an international call yet, but so far the line quality look good.

No

Solid VoIP Provider with one exception

user_review
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4.2
Average: 4.2 (1 vote)

I am an ex-SunRocket victim. After searching for hours on this www.voipreview.org, I decided to try VoIPYourLife.
Everything went very well. There were a few glitches, but that is because I used my Gizmo by hacking the password, found on various boards online. VYL supplies a wizard to setup the SPA2102-R; however, this did not completely enable the device for their service. I verified via softphone the line was set up almost, if not, instantly upon signing up. They must have that setup up nicely, since I signed up around 4:30 AM. (They do have 24/7 tech support.)
To get the LINKSYS router to work, I called up tech support. He e-mailed me an HTML file of the admin settings. This fixed the problem. I have noticed the following. If I go into the LINKSYS VoIP router and view the settings (even without saving), I have to power down/up the router. This could be a device issue, since I could not compare this to SunRocket performance.
And yes, per the previous legit review IMHO, the Wake-Up Call feature is great. It only allows minimal settings, but it is great. I had to select M-F at one time setting. I think it would be great if you could have wake-up times for different days. Also, this could be expanded as a phone-based set-up and not only via web admin as it is now. BUT, it is definitely cool, even limited.
The web admin compared to SunRocket is both better and worse. It is "only" or mostly text-based. HOWEVER, this allows the admin site to be very fast. I liked that. SunRocket admin was pretty and they cleaned up menu selection/navigation; however, it was a little slow. VYL's admin, again, is fast, but sort of ugly. Once you get past that, you should be fine. That does not take away from the effectiveness of the admin utilities whatsoever.
SO HERE IS MY BIGGEST GRIPE with VYL. Their Caller-ID is NUMBER ONLY! What the heck? That is completly useless unless you have all the numbers of everyone in the world memorized or entered into your personal phone, which I do not. I need Caller-ID. It is the ONE feature that is most important to me. I will follow up with VYL regarding this issue.
On the forum, a guy named Steve or Steven said it would be functioning within 90 days from the date of that review. Sorry, I don't have that start/end date promise. I thought it should be available when I signed up by that post at the time; however, it is not. They are NOT being dishonest about this though. Their web site/features link states Call-ID, displays the number of the caller. It does not mention the name. I would not have signed up if I would have caught this first. I went by the forum post and the statement of this Steve guy.
So with all that said, I HIGHLY RECOMMEND VYL **IF** YOU CAN DEAL WITH NO NAME DISPLAY ON CALLER-ID. Now that TeleBlend (nice name, not) is offering a great deal for the rest of my 1.5 years, times two, for my "useless" SunRocket accounts, I might be switching back. TeleBlend should have the Caller-ID name working with a lower monthly fee; however, there are less features in a side-by-side comparison.
Again, VYL seems to be a great company. Tech Support has been awesome. This guy name Andy, I believe, was the first one I talked with. He was SUPER nice, knowledgable and friendly. I have talked with 3 techs and they all were friendly. Andy had the most friendly tone. Kevin was also super good. Then there was another guy that was also extremely helpful. He was more to the point, but not a hint of rudeness whatsoever.
Customer Service is also great. One girl admitted she couldn't answer a specific question due to being new. Can't blame that. At least she was upfront and didn't try to BS me.
One glitch that their communications/customer service records failed them. I started a port request for SunRocket numbers for two accounts, 4 numbers total. I sent that in the evening. The next morning the TeleBlend offer popped up. Great. So I asked VYL to put my port request on hold for the moment while I evaluate things, mainly due to the Caller-ID issue and yes, the cost savings opportunity. Anyway, they did not respond to my follow-up e-mail. I called up Customer Service and mentioned my desire to put the porting on hold. He was super nice also and said he would send them an e-mail, too.
Then over the weekend, I receive an e-mail for both accounts that they have started the porting process. DOH! This is a customer support software/communication issue. If they had good notes or had e-mails sent to user accounts, they would have been able to catch this. Hopefully this won't screw things up in the short term. One of my accounts is just personal, but one is busines-related; therefore, it cannot have numbers caught up in some porting mess.
Well that is my experience. Go for it/VYL. The price is OK, not great. The features are great, less Caller-ID Name display (displays only the number as 3125553213). It's all bunched up wth no dashes OR NAME. It's not pretty. SunRocket's worked perfectly, but, uhm, they no longer exist. To try and leave this on a positive note, again I highly recommend VoIP Your Life with the above caveats.
(Sorry for the multiple submits. I hope admin can delete the first two and this last line here.)

Yes

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VYLmedia

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2006Year Founded
72%Recommend
175User Reviews

Overall Rating

4
3.95
80%
79%
81%
81%
79%

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