I am an ex-SunRocket victim. After searching for hours on this www.voipreview.org, I decided to try VoIPYourLife.
Everything went very well. There were a few glitches, but that is because I used my Gizmo by hacking the password, found on various boards online. VYL supplies a wizard to setup the SPA2102-R; however, this did not completely enable the device for their service. I verified via softphone the line was set up almost, if not, instantly upon signing up. They must have that setup up nicely, since I signed up around 4:30 AM. (They do have 24/7 tech support.)
To get the LINKSYS router to work, I called up tech support. He e-mailed me an HTML file of the admin settings. This fixed the problem. I have noticed the following. If I go into the LINKSYS VoIP router and view the settings (even without saving), I have to power down/up the router. This could be a device issue, since I could not compare this to SunRocket performance.
And yes, per the previous legit review IMHO, the Wake-Up Call feature is great. It only allows minimal settings, but it is great. I had to select M-F at one time setting. I think it would be great if you could have wake-up times for different days. Also, this could be expanded as a phone-based set-up and not only via web admin as it is now. BUT, it is definitely cool, even limited.
The web admin compared to SunRocket is both better and worse. It is "only" or mostly text-based. HOWEVER, this allows the admin site to be very fast. I liked that. SunRocket admin was pretty and they cleaned up menu selection/navigation; however, it was a little slow. VYL's admin, again, is fast, but sort of ugly. Once you get past that, you should be fine. That does not take away from the effectiveness of the admin utilities whatsoever.
SO HERE IS MY BIGGEST GRIPE with VYL. Their Caller-ID is NUMBER ONLY! What the heck? That is completly useless unless you have all the numbers of everyone in the world memorized or entered into your personal phone, which I do not. I need Caller-ID. It is the ONE feature that is most important to me. I will follow up with VYL regarding this issue.
On the forum, a guy named Steve or Steven said it would be functioning within 90 days from the date of that review. Sorry, I don't have that start/end date promise. I thought it should be available when I signed up by that post at the time; however, it is not. They are NOT being dishonest about this though. Their web site/features link states Call-ID, displays the number of the caller. It does not mention the name. I would not have signed up if I would have caught this first. I went by the forum post and the statement of this Steve guy.
So with all that said, I HIGHLY RECOMMEND VYL **IF** YOU CAN DEAL WITH NO NAME DISPLAY ON CALLER-ID. Now that TeleBlend (nice name, not) is offering a great deal for the rest of my 1.5 years, times two, for my "useless" SunRocket accounts, I might be switching back. TeleBlend should have the Caller-ID name working with a lower monthly fee; however, there are less features in a side-by-side comparison.
Again, VYL seems to be a great company. Tech Support has been awesome. This guy name Andy, I believe, was the first one I talked with. He was SUPER nice, knowledgable and friendly. I have talked with 3 techs and they all were friendly. Andy had the most friendly tone. Kevin was also super good. Then there was another guy that was also extremely helpful. He was more to the point, but not a hint of rudeness whatsoever.
Customer Service is also great. One girl admitted she couldn't answer a specific question due to being new. Can't blame that. At least she was upfront and didn't try to BS me.
One glitch that their communications/customer service records failed them. I started a port request for SunRocket numbers for two accounts, 4 numbers total. I sent that in the evening. The next morning the TeleBlend offer popped up. Great. So I asked VYL to put my port request on hold for the moment while I evaluate things, mainly due to the Caller-ID issue and yes, the cost savings opportunity. Anyway, they did not respond to my follow-up e-mail. I called up Customer Service and mentioned my desire to put the porting on hold. He was super nice also and said he would send them an e-mail, too.
Then over the weekend, I receive an e-mail for both accounts that they have started the porting process. DOH! This is a customer support software/communication issue. If they had good notes or had e-mails sent to user accounts, they would have been able to catch this. Hopefully this won't screw things up in the short term. One of my accounts is just personal, but one is busines-related; therefore, it cannot have numbers caught up in some porting mess.
Well that is my experience. Go for it/VYL. The price is OK, not great. The features are great, less Caller-ID Name display (displays only the number as 3125553213). It's all bunched up wth no dashes OR NAME. It's not pretty. SunRocket's worked perfectly, but, uhm, they no longer exist. To try and leave this on a positive note, again I highly recommend VoIP Your Life with the above caveats.
(Sorry for the multiple submits. I hope admin can delete the first two and this last line here.)