Military BEWARE! 2-Year cancelation fee with NO MILITARY CLAUSE

Ratings

Posted: 06/29/2009

Military BEWARE! 2-Year cancelation fee with NO MILITARY CLAUSE

Reviewed by: adina77 (xxx.xxx.158.34)

Vonage has purposely refused to verbally (of course it's in your HUGE service agreement in the fine print that no one has the patience to totally read!) inform people that they are committing to a 2-year contract with them.

When I signed up for service, I asked the salesperson if there was a service term, because we were military and might need to disconnect if we moved, and they didn't tell me that there was a 2-year commitment, they instead told me that I could "take Vonage wherever you moved to, so you would never have to disconnect." I didn't see that at the time as them evading the question, I thought it was neat that the number could be carried with us wherever we went.

Now we have moved and we don't have good internet service, and cannot use Vonage. They have NO MILITARY CLAUSE so there is no exception to this 2-year rule.

Either I keep paying them monthly (and they have me in an "uncle" situation because they have my credit card information and I have authorized them to charge me every month) or I pay a disconnect fee of about $40.

I said uncle and will warn military people to use something else. . .maybe Skype or something else like that (similar and people have been much happier with it from what I've seen and we used it while my husband was deployed to Iraq.)