Vonage
Vonage World
Vonage offers unlimited calls to 60 countries around the world for $24.99
Basic Info
- Monthly Fees: $24.99
- Cancellation Fees: $39.99
- Setup Fees: $0.00
- Long Distance: $0.00/min
- Shipping: $0.00
- Other Fees: N/A
Special Notes
30-day Money Back Guarantee from time of order or first billing. Check with Vonage for details.Available Features
- Call Blocking
- Conference Calling
- Fax Capabilities
- Faxes to Email
- Call Forwarding
- Call Hold
- Call Transfer
- Music on Hold
- Caller ID with Name
- Call Waiting Disable *70
- Call Waiting ID
- Distinctive Ring
- Do Not Disturb
- Muti Lind User
- Multiple Users
- Area Code Selection
- Extra Number (Virtual Numbers)
- Toll Free Numbers
- BYOD (Bring Your Own Device, SIP)
- Call Messaging
- Enhanced Voice Mail
- Voice Mails Emailed to You
Vonage
Availability: United States
Founded in: 2002
"Great sound quality(with good internet) and many usefull options. Easy to navigate webmanagement console. Works pretty well."
by techspot
Vonage World offers free calls to over sixty countries around the world. Along with Vonage's many advanced calling features and number portability, Vonage confidently offers a 30-day money back guarantee. If you are not satisfied with Vonage service, return all equipment and port your number within thirty days, and you'll get your money back.
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suhasurkude
Member since: Dec 2010
xxx.xxx.226.224
Vonage Review: hightly recommend their service
Posted on: Dec 03, 2010voice quality, customer service, plans
none
i have been using vonage service since past 8 months and i have been extremely happy with their service. Voice quality is excellent and customer support is amazing. i would hightly recommend their service.
Would recommend to a friend.
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1norcalman
Member since: May 2010
xxx.xxx.100.179
Vonage - A Customer Review
Posted on: May 24, 2010I've been with Vonage for more than three years. I live primarily in Mexico and the sound quality and service is really quite good here using a DSL connection. The fact that when I am traveling I can take the adapter and use it pretty much universally is awesome.
Customer service is absolutely the worst of any company I have ever dealt with. If you need customer service, you must repeatedly call until you get a rep in the U.S. (those in India have absolutely no idea what they are doing). The pricing for Vonage keeps rising to the point that it is no longer affordable.
When I first got Vonage, I thought it was great. Call quality was nearly as good as a land line, features were excellent, and the ability to take the adapter with you while traveling was appealing. I am in Mexico much of the year, and to be able to call the U.S. and Canada for free (and to have family and friends be able to call me here without facing international charges) is great. The router has been reliable.
However, since I first signed up with Vonage, many other VOIP companies have surfaced. And as Vonage's rates have increased substantially (12.5% just in the past year), rates from the other companies seem to be more in line with what a VOIP provider should charge. My annual bill for Vonage is going up to $270 (prepaid for one year) from $240. As I am shopping around, I am seeing other companies with higher customer satisfaction ratings charging less than half that. My current contract is up in July, and I will likely switch to another company with better customer service ratings and lower costs.
If anyone living in Mexico has had experience with other U.S. based VOIP companies, I'd like to hear from you.
Would not recommend to a friend.
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reesnor
Member since: May 2010
xxx.xxx.221.60
Re: Vonage
Posted on: May 15, 2010Great features, especially the ability to ring your wireless phone simultaneously (never need to give your cell number again) and use your cell number as a back up if your internet goes down; very strong customer service; couldn't be easier to install (just connect the router -- that's it). Had this service for 8 months and have never had an outage or a problem.
Router is really limited compared to other VOIP routers, like the Linksys SPA3102; hefty disconnect charge.
I can't say anything significantly bad about this company or its service, except that the disconnection charge is substantial. It seems a little pricey, but for the service, you can't beat it. I thought the basic plan wouldn't afford me enough minutes/month, but I never come close to using all of my minutes. The premium plan really isn't worth the money unless you make a lot of overseas calls (at least one or more long calls per week). As for the reviews that call Vonage a "trap" and say their customer service is poor, I've never had that experience. They respond to email within hours, and they actually answer their phone!!!!
Would recommend to a friend.
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sathishselvaraj
Member since: Nov 2008
xxx.xxx.169.48
Great Offer - Two months free - Unlimited calls to India
Posted on: Sep 21, 2009FANTASTIC SERVICE! LOVE THE SAVINGS. HERE'S A GREAT COUPON TO GET YOU STARTED!!2 MONTHS FREE of Vonage Phone Service.+.FREE ACTIVATION.+.FREE ROUTER! Go to: http://www.vonage.com/friend Under "Redeem Now" enter the code 2013771689 . Enjoy your TWO FREE MONTHS of service - pick whichever service you like! ENJOY!! and Enjoy the unlimted calls to India and other countries by selecting 24.99 plan...
Would recommend to a friend.
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kamnet
Member since: Sep 2009
xxx.xxx.152.205
Vonage is solid, reliable service
Posted on: Sep 04, 2009Vonage provides solid, reliable VoIP service. The service carries the most popular phone features that residential users desire, and is squarely aimed at wooing those still using traditional phone services (POTS) from the big companies like AT&T, Verizon & Qwest. They do offer nice features such as delivering your voice mail to your e-mail, and even voice-to-text transcription. Exceptional technical support is available for those who have technical issues with their equipment.
The two most frequented complaints are unfortunately the most true. First, customer service can be an issue, especially if you're speaking to an agent outside of the United States. I've experienced better technical support in general, but with VoIP there are MANY providers who have far worse customer support. A fair assessment of customer service is "it depends who you talk to." The other issue are the fees. These have been steadily increasing over the last few years, and come from three sources: Increased fees of services; increased federal, state & local taxes & fees; and inclusion of FCC-allowed "recovery fees" that all communication providers (phone, Internet, cable, satellite, etc) are allowed to include. Over the last two years my non-service related fees have increased from roughly $3/mo to $6/mo. Vonage does have a limited range of devices that you can use with their service, which makes things both slightly more expensive as well as limits customer choice. The upside on this, however, is that it reduces Vonage's support costs and allows their technical support to quickly resolve issues when not having to deal with a myriad of devices and set-ups.
I've been a Vonage customer since 2004. Back when Vonage started there was almost no competition, today there are many options and challenges for VoIP providers, including Vonage. Vonage's main advantage is that they have been in the game long enough that they have been able to establish solid, fairly reliable service. Everybody is going to experience occasional issues, so it is important not to flip out over it, but instead take everything in stride.
While there are many other providers who can undercut Vonage's prices, be aware that with many of them (maybe most of them?) that you may also "get what you pay for" with less-than-stellar phone service, customer service, technical support and equipment. One good thing that can be said for Vonage is that they are consistant in every area - both good and bad.
As for me personally, I've only had two issues with my service in the last five years, both of them related to the Vonage ATA going bad. I have had one good experience (a device shipped to me overnight -- call went in at 10PM on a Tuesday & device arrived at 8AM on a Wednesday) and a mediocre experience (took 5 days between Vonage & UPS foul-ups to get me a replacement device from Fri-Tues). Both of those can be blamed squarely on customer service. Overall I do not have many issues with customer service, based in part because I work in customer service for a living, I know how to talk as well as discuss "the art of the deal". But when things have been bad, they can be VERY bad and I end up escalating the call to a supervisor or account manager to resolve.
Technical support, on the other hand, has always been rock-solid, quick and efficient, no issues for a geek like me.
One fact that many people might not be aware of: there is an excellent support site at http://www.vonage-forums.com/ that is operated by individuals who are customers and fans of Vonage's service. It is not a company funded or sponsored site (other than the referral fee the site gets if you sign up for them). There are many helpful individuals there who can provide you with assistance if you're having problems. There are also a couple of Vonage customer service and technical support employees who lurk on the boards as well, and occasionally reach out to individuals who are having extreme problems. Overall vonage-forum.com is a much better resource for assistance than calling Vonage's own web site & support forums. Give them a try first before abandoning all hope.
to a friend.
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donofed
Member since: Aug 2009
xxx.xxx.192.108
Vonage is awful
Posted on: Aug 29, 2009None
Scamming, dishonest, terrible service.
The service is of poor quality. There is a long delay every time you say something before it is heard on the other end. I consistently had to reset the device several times a day.
After switching to a different company. They continued charging me for 7 months after wards--despite receiving notice from my local cable company that I had switch service. Vonage has no regard for the law and FCC rules. I am likely to join any class action against them.
to a friend.
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twex
Member since: Aug 2009
xxx.xxx.196.196
frequent fee changes moving up
Posted on: Aug 02, 2009looks of website
price, reliability, frequent disconnections, call drops, and more
I started few months ago at 14.99 dollars, nor price escalated to 17.99 in only 4 months. last communication, price is projected to go even higher....i'm already looking at other services.
to a friend.
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cwc3d
Member since: Jun 2009
xxx.xxx.105.140
A Vonage Veteren
Posted on: Jul 04, 2009Good web site.
High prices, horrible customer service, haven't added any new features for years. Now only sell a proprietary Vonage phone adapter, so if you have problems, there are no alternative adapters to try.
I had Vonage service for 5 years. Very little trouble until lately. I was having severe audio drop-outs after a firmware update to the Vonage proprietary adapter. After being on the line with their useless customer service for over an hour, I was told that my problem was due to the fact that I was running my VPN the same time as making a call. This is despite the fact that I have 16Mb cable modem link, and the problem occurred even when I was out of town and I was taking to my girlfriend at home. They used to have great customer service, but now they use overseas call centers with scripted diagnostics.
My recommendation is: Stay clear of Vonage! There are better and cheaper services out there now.
to a friend.
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tonySJtony
Member since: Jul 2009
xxx.xxx.152.111
Vonage: Terrible customer service
Posted on: Jul 02, 2009When the number porting did not work properly after 20 days, I cancelled service. Vonage refused to acknowledge the cancel until after 30 days and billed me for the 2 years early cancellation fee. It would cost more in legal fees to fight for the refund, however I'm waiting for the class action suit against this low life company!
Would not recommend to a friend.
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srrudin
Member since: Jul 2009
xxx.xxx.159.185
Vonage Will Fee You to Death with Terms and Conditions
Posted on: Jul 01, 2009I have been a Vonage customer for 5 years and have been very happy until 5/29/09. Felt the need to offer this review because I believe that Vonage is no longer working for its customers.
I was on the annual plan for service that I paid in January of each year. I received a note from Vonage that they are changing their policy and I will be billed on July 1 for my renewal. This would be 6 months prior to my current renewal. In order to prevent being billed in July, I changed my account plan to bill monthly assuming it would start at the end of annual contract. This was not the case. The new monthly contract went into effect immediatly, disregarding the annual commitment. I immediately contacted Vonage about the issue and they were unwilling to rememdy quoting their 27 page Terms of Service.
Since they were unwilling to remedy my 6 months of lost service I informed them that I would not be staying with them. They did not care. They continued to quote Terms Of Service even though they were going to lose a loyal customer.
I followed thru and ported my number out of Vonage and then they started the fee attack. They would not recognize that the number was ported even though the new carrier was providing me with the service. Since they refused to recognize the transfer they felt it was ok to continue billing me until I could prove that the ported number was ported. It took me a month to get Vonage to stop billing me only to learn that I would be paying a $39 cancellation. I was happy to pay it so they could stop charging me unreasonable fees.
The net of my story is that this did not have to happen and could have been worked out with the Vonage of a year or 2 ago. I believe that they are currently losing customers at such a tremendous rate, the only way they can maintain revenues is to charge fees rather than correct the issue. This is a short term strategy that projects loudly to me the condition of the business.
I am not bitter, just very disappointed that such a good company has gone so bad. The net cost to me for this experience was about $250 and 6 months of denied service.
to a friend.
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