Avoid Viopgo - technical problems, no support, cannot contact company, they do not issue a refund as promised.

Ratings

Posted: 06/13/2009

Avoid Viopgo - technical problems, no support, cannot contact company, they do not issue a refund as promised.

Reviewed by: xaugh (xxx.xxx.197.13)

The fact that positive reviews exit is disturbing. This company cannot be contacted by phone, chat is sporadically available but refer you to the web based email service, web based email communication initiates an automated ticket receipt but no reply is forthcoming. Two weeks into my first month I had technical problems that rendered the service unusable. I was not able to get a response from tech support. I then attempted to cancel the service but again received no reply. As the end of the month approached I had to cancel my credit card to avoid the experience of another reviewer who continued to get automatically billed. Only after the billing date did I receive a reply indicating that my service was canceled. No mention was ever made of the technical problem. They promised a refund would be issued by check withing 2 months. It never arrived and further attempts to contact the company have been unsuccessful. I once got through on the live chat but was only referred back to the email service.