Voipgo
Voipgo
61 reviews | Login/signup to write review
2% recommend this provider to a friend.
Availability: United States and Canada
Founded in: 2004
Unlimited Annual
1 Year ONLY $149.95. Unlimited Calling USA/Canada + 1 month FREE. All features included. ***All taxes and regulatory fees included for US Customers***
Basic Info
- Monthly Fees: $12.49
- Cancellation Fees: $0.00
- Setup Fees: $0.00
- Long Distance: $0.00/min
- Shipping: $0.00
- Other Fees: N/A
Special Notes
No hidden Fees.Available Features
- Call Blocking
- Conference Calling
- Fax Capabilities
- Faxes to Email
- Call Forwarding
- Call Hold
- Call Transfer
- Music on Hold
- Caller ID with Name
- Call Waiting Disable *70
- Call Waiting ID
- Distinctive Ring
- Do Not Disturb
- Muti Lind User
- Multiple Users
- Area Code Selection
- Extra Number (Virtual Numbers)
- Toll Free Numbers
- BYOD (Bring Your Own Device, SIP)
- Call Messaging
- Enhanced Voice Mail
- Voice Mails Emailed to You
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Lyddie
Member since: Jul 2009
xxx.xxx.16.209
Points: 45
Re: Voipgo
Posted on: Mar 10, 2010selection and flexibility of features & price
customer service
I have been a voipgo customer for almost 2 years, and the service has worked very well. I only emailed customer service once last year, about a credit that hadn't been applied, and never heard back.Given the previous reviews, I was expecting my phone to suddenly stop working one day and it hasn't..I emailed sales yesterday and heard back in 24 hours. They have the best selection of features, flexibility, number availability and price. My annual contract is coming up... should I stay ... or should I go ??
Would recommend to a friend.
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orangetang
Member since: Aug 2009
xxx.xxx.175.58
Points: 21
Re: Voipgo
Posted on: Jan 02, 2010Follow-up
Would not recommend to a friend.
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jsherk
Member since: Dec 2009
xxx.xxx.116.90
Points: 45
Re: Voipgo
Posted on: Dec 10, 2009do not use voipgo - terrible customer service
Would not recommend to a friend.
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skof9mr02
Member since: Aug 2009
xxx.xxx.63.68
Points: 0
Avoid VOIPGO - worst service ever
Posted on: Aug 29, 2009I signed up for VOIPGO few months back for their attractive pricing. But since then their customer service has become totally non-existent and all the problems that I had with their service never got resolved. If you have a problem with your service, there is no way to communicate with the company any more - all means of communication are totally shut off now.
I have been having various problems with my service for the last few months, including being overcharged due to VOIPGO error, but my issues have remained unresolved although I have submitted several emergency tickets on their website. Attempts to contact their customer service via phone or live chat was unsuccessful - they are never online. Only option is to submit a ticket, but all you get is an automated email response and nothing happens after that.
I do not understand how a company like this is allowed to do business. There must be some regulations somewhere to stop these types of scams.
Please, please do not sign up for this company - just choose any other VOIP provider and you will be better off.
to a friend.
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b3bb3r
Member since: Aug 2009
xxx.xxx.176.136
Points: 0
voipgo is a scam
Posted on: Aug 26, 2009I signed up for Voipgo and paid a full year and yes i got my hardware but my phone number never got hooked up. I cant get anyone on the phone, or online and i havent received one email from anyone in that shitty company. They say they are restructuring their customer service but do not believe it. How long does it take to hire someone who knows how to answer a phone? It has been 2 months and I havent been able to make 1 call from my phone. I have given up and accepted that i was scammed by these people. DONT WASTE YOUR TIME OR MONEY, DO NOT EVEN CONSIDER THIS COMPANY AS YOUR PHONE PROVIDER!!
to a friend.
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orangetang
Member since: Aug 2009
xxx.xxx.207.119
Points: 21
Do not consider VoipGo as your provider
Posted on: Aug 13, 2009None
Everything. They provide no service of any kind.
VoipGo seriously deserves a 0/5 rating. I signed up on the 28th of July (two full weeks ago)and have not heard from VoipGo and have not been able to contact them. When calling their number you get a recorded message explaining that they are going through some form of restructuring and training, so no calls will be taken for the next couple of weeks. It goes on to say that they'll be happy to help you via email or online chat.
I tried the online chat, and it appears to be offline all the time. I've been trying it everyday this week, at different times of the day and nobody is ever online. I replied to the original email that they sent confirming my order, and the message came back stating that the address is not monitored, whatever that means. I also emailed them via service ticket on their website, and the same delivery fail notification came back. There is NO way to contact voipgo at this time and it's been two weeks with no support or service.
Do not consider this as a provider. I'm not sure if they've gone bankrupt or what, but you cannot contact anyone. Be warned.
to a friend.
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brendac
Member since: Aug 2009
xxx.xxx.101.192
Points: 0
VOIPGO - Beware of this provider
Posted on: Aug 11, 2009They take your money very quickly.
There is no customer service so hopefully you can get it set-up and working on your own.
Beware of this provider. They have no customer service, they do not respond to requests by email, and they do not provide the refund as promised. So I paid for the service, I paid for the ATA, and I paid to ship the ATA back to them and they still have not refunded my money.
I just wanted to share this with others because if I had found a review like this before I signed up with VOIPGO, I would have moved on to someone else.
I now have a VOIP provider that I am happy with.
Good luck.
to a friend.
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xaugh
Member since: May 2009
xxx.xxx.87.247
Points: 0
Avoid Viopgo - technical problems, no support, cannot contact company, they do not issue a refund as promised.
Posted on: Jun 13, 2009The fact that positive reviews exit is disturbing. This company cannot be contacted by phone, chat is sporadically available but refer you to the web based email service, web based email communication initiates an automated ticket receipt but no reply is forthcoming. Two weeks into my first month I had technical problems that rendered the service unusable. I was not able to get a response from tech support. I then attempted to cancel the service but again received no reply. As the end of the month approached I had to cancel my credit card to avoid the experience of another reviewer who continued to get automatically billed. Only after the billing date did I receive a reply indicating that my service was canceled. No mention was ever made of the technical problem. They promised a refund would be issued by check withing 2 months. It never arrived and further attempts to contact the company have been unsuccessful. I once got through on the live chat but was only referred back to the email service.
to a friend.
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tohound
Member since: Apr 2009
xxx.xxx.219.227
Points: 0
VOIPGO.....FOUND THE PROBLEMS WITH IT AND FIXED!!!!!
Posted on: Apr 17, 2009CONTACT VOIPGO SUPPORT!!!!!!!! ONLY ONLINE SUPPORT WILL BE FAST AND EFFECTIVEASK FOR THEM TO CHECK YOUR LATENCY..... Normal is 20-80ms (miliseconds)......Replying from your adapter to theirs...... ADAPTERS kick you off at 180ms....THUS SOME PEOPLE ARE HAVING PROBLEMS........... LIMIT DOWNLOAD AND UPLOAD SPEEDS.....P2P applications disconnect your VOIP!!!! When chatting with the Online Support Live......ask to check your ping-tthey will go play by play how to check it........ GO TO COMMAND PROMPT.................TYPE IN CMD.................. ping (SPACE) -t (SPACE)......
to a friend.
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andrewr
Member since: Apr 2009
xxx.xxx.166.179
Points: 0
Poor Customer Service
Posted on: Apr 15, 2009Low cost, ease of use, voicemail feature
Hi,
My plan was to test out voipgo and see if it could replace my home phone to save me money. I had not problems ordering the voipgo box and giving a deposit for the box, it was all done online and with Visa.
What you must remember is your phone quality is only as good as your internet connection/speed. You must also keep in mind that making phone calls over the internet will use bandwidth. Make sure you know your upload/dowload maximum, some service providers will charger you if you go over your limit. (Cogeco Cable)
Shortly after I received the package in the mail I had no problem setting it up and getting it running. I then began to call differnt locations, friends and family who lived out of the city to test the quality of the lines. All in all the quality was not bad, not as clear as Bell Canada (My current phone provider) but it was pretty good for what I was paying.
The issues I encountered was that once and a while I had to power cycle (unplug power cable then plug it back in) the voipbox. It seems like it was getting locked up and I was not able to receive incoming and make out going calls. When I went online for support I chatted with a tech and suggested I do this, it seemed to do the trick.
This same issue occured again for a longer period of time, upto 4 days. I tried calling the 1 800 number but I could not get a hold of anyone so I emailed the site and got a reply.
"We are aware of the weekend outage and are truly sorry for any inconvenience this may have caused."
What had happend was some of their servers went down while they were doing an upgrade. I was not happy that for 4 days I did not have a phone service. They were aware of the upgrade and the downtime but they did not attempt to contact any of their clients and let them know or post anything on the website.
After this occurance and the lack of stability the company offered I decided to return the package and cancel my month to month plan.
I wanted to personally drop off the package but that was not possible because they have not physical location.
I mailed the package back to the company and I got no return of deposit or email or confirmation they received the package.
After emailing them, they stated they did not receive the package. I tracked it down with the post office and it was delived to the company. I provided voipgo with my tracking number and everything. I even spoke to someone on the phone who said I would get the deposit back in a few weeks. That was over 4 months ago. To this day I still did not get my money back. It is next to impossible to get a hold of someone on the phone, waited on hold for hours!!. Your best bet is the online chat or email. They have stopped replying to my emails. The online chats are not always active. They have gone for days without someone coming online. The chats also have a timeout option, if nothing is typed after a set amount of time the chat ends and you have to start all over again.
All in all this company seems very unorganized and without a physical location and a direct number you can never get a hold of anyone.
I do not suggest this company to anyone, unless you are willing to deal with all the above facts.
I hope this helps someone from making the same poor decision I did.
Thanks,
Andrew
to a friend.
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