ViaTalk

I switched to ViaTalk about a month ago, and have had nothing but great service.  The quality is a little less than what I am used to, but nothing to complain about. I received the adapter within 2 days of ordering the service.  After testing the service for a few weeks, I decided to port my landline phone number.  It took about 3 days (AT&T) and there were no glitches or surprises.

Where I feel they really excel is in their customer service.  I have had to call several times and have never had to wait for more than a few minutes.  Their techs all speak English (although I think some of them are based in Mexico) and they are always to resolve my issues.  I find them very friendly and knowledgeable and really know what they are doing. 

It turned out that my adapter was bad, and they replaced it, no questions asked, and I had a new one in a couple of days.  Everything is great now.

One suggestion - you will get a much better calling experience if you set up your adapter in your Router's DMZ.  If you don't know how to do this, they will walk you through it.

Been using ViaTalk for two years now.  If you must have a home phone, VoIP is the way to go.  Just don't expect the same quality you had with your traditional land line, at least with this company.  I had a lot of issues early on, mainly with calls dropping out(think cell phone service circa 1998).  After that I had three or four days where my phone stopped ringing and people would go directly to voicemail.  I've also had intermittent periods where call quality has suffered - echoes on the line, words repeating back 1-2 seconds after you speak, more calls dropping.  If you can put up with that kind of stuff, fine.  ViaTalk is cheap enough for me to just deal with it.  I was with Sun Rocket before switching to ViaTalk and had similar issues.  You get what you pay for and I don't care to pay any more than this for a home phone I don't use all that often. 

I don't bother calling ViaTalk support anymore whenever there is an issue because they simply have never been any help.  All I have ever received is the standard response to the effect of, "We are not aware of any issues..."  Blah, blah, blah.  You can read my comments under cons above.  I guess management at ViaTalk isn't aware this is an employers' market in the current economy.  They may want to monitor how their reps interact with customers more closely going forward. 

When my current term expires I will likely try another vendor, they can't be any worse ... and I'm sure there will always be a cheaper deal out there.

when i switched from voip.com i had a prob at first but they took very good care after i gave it to them good.the service works great and the price is the best like two lines incl w/ all the goodies check them out you whont be sorry peace.o ps i had it for 8 mounths now and im very happy i think i will stay with via talk.

AwesomeVia – Talk Review Not perfect but here is why I still rate it a 10 of 10. My past companies have always paid for 2 phone lines for me – until now. I claimed to use my home number as a fax, so that I never had paid anything. I have been researching for a year or so, to save the company money as they are trying to slash costs like the rest, and hell I hope that we save lots…. My only problem is my need to sometimes to modem into another modem and no one except roadrunner seems to offer that unusual feature. I ended up buying a specialized program for my cell and now using that, but it is cumbersome. Here is the quantifying factor – it is sometimes not plug and play and takes more maintenance then an expensive landline. For example my wife loves it, but would return it if she had to call support a few times and tweak things herself, she also would be in tremendous debt if not for me. My new unit arrived DOA, the next one was fine and while testing it for a month, I did lose 1 line, I needed to call tech support and they stepped me right through. Since then I noticed that call block *67 did not work every time, they then fixed it. So far I have been using it for over 2 months trouble free. The quality is very good, I did have to hand up on 2 different calls and called back – and the connection was great. Surprisingly we tested it, having 2 teens at home who seem to always be downloading something, we used both lines, had 3 different computers downloading very large files, during peak times and have NEVER had a problem. I though for sure that our bandwidth would suffer. Now the clincher. My bills averaged $130 per month after taxes, fees …. I waited for their $200 special for 2 lines for 2 years. Savings of over $2,800 - EASY choice. Even with the $200 you end up paying only $240. I especially hate overpaying on utilities where the politicians get a piece of the action, plus Comcast and Verizon contribute huge amounts of cash everywhere to remain a monopoly. The system is so corrupt and I would next love to replace Comcast and peco electric – someday…. I have read negative reviews on Via-Talks support but they have been great, and I have used them a few times. EVERY time I had a live person who speaks great English, unlike many others. Go Via-Talk !!!!!