ViaTalk

THEY SUCK!!!!!!!!!!!!!!!!!!!!!!

They charged us for service for one month while they were porting over our number fromt he old company. They said it was because they gave us a temp number to use. What an idiot! If I wanted to have my number stay the same why would I change if for 30 days, only to have to change it back again. We had to pay our old provider during that time too to keep our number.

After 4 weeks of waiting we called to see when the service was going to be switched. We were told another 7-10 days. Two days later we had no phone service. Only to find an email they sent the night before saying they were switching the phone the next day. Thans for the warning

When they finally connected the service, we couldn't call out. There was a dial tone, and people could hear us on the other end but we could not hear them. When that was fixed the call would drop every few mintues. You had to call the person 3 time to have a 5-10 minute covnersation. The repair deparment could only say " a lot of people are having that same problem". When I sent a complaint the message I got back was you can cancel when your billing period ends. No apology for for the lack of service and no solution to the problem. My husband and his friend had to spend 5 hours finguring out the problem, thank God they are IT people. However, after less than 2 weeks the same thing started happening.

My second complaint did even get a response. Finally, I complained to the President of the company only to get back a message from his flunky "You can cancel the service based on the agreement and we can continue to try to fix the problem". Continue????? They never started trying to fix the problem!!!!!

Not one person in thier company ever apoligize for the their failure to provide quality service!

There are a lot of other providers out there. A few are a few dollars cheaper. A few are a few dollars more. A few dollars more may save you a great deal of headaches. Don't throw away your money on this company unless you really do need phone service.

I always tell my husband to look at BBB before using any company. He didn't do it this time and we are sorry for it. Their BBB reiwview the have an "F" rating. They should have a "Z" because that is the type of quality you will get "zero".

(Viatalk)they have changed there ways for the best

when i switched from voip.com i had a prob at first but they took very good care after i gave it to them good.the service works great and the price is the best like two lines incl w/ all the goodies check them out you whont be sorry peace.o ps i had it for 8 mounths now and im very happy i think i will stay with via talk.

Viatalk Review Not perfect but here is why I still rate it a 10 of 10

AwesomeVia – Talk Review Not perfect but here is why I still rate it a 10 of 10. My past companies have always paid for 2 phone lines for me – until now. I claimed to use my home number as a fax, so that I never had paid anything. I have been researching for a year or so, to save the company money as they are trying to slash costs like the rest, and hell I hope that we save lots…. My only problem is my need to sometimes to modem into another modem and no one except roadrunner seems to offer that unusual feature. I ended up buying a specialized program for my cell and now using that, but it is cumbersome. Here is the quantifying factor – it is sometimes not plug and play and takes more maintenance then an expensive landline. For example my wife loves it, but would return it if she had to call support a few times and tweak things herself, she also would be in tremendous debt if not for me. My new unit arrived DOA, the next one was fine and while testing it for a month, I did lose 1 line, I needed to call tech support and they stepped me right through. Since then I noticed that call block *67 did not work every time, they then fixed it. So far I have been using it for over 2 months trouble free. The quality is very good, I did have to hand up on 2 different calls and called back – and the connection was great. Surprisingly we tested it, having 2 teens at home who seem to always be downloading something, we used both lines, had 3 different computers downloading very large files, during peak times and have NEVER had a problem. I though for sure that our bandwidth would suffer. Now the clincher. My bills averaged $130 per month after taxes, fees …. I waited for their $200 special for 2 lines for 2 years. Savings of over $2,800 - EASY choice. Even with the $200 you end up paying only $240. I especially hate overpaying on utilities where the politicians get a piece of the action, plus Comcast and Verizon contribute huge amounts of cash everywhere to remain a monopoly. The system is so corrupt and I would next love to replace Comcast and peco electric – someday…. I have read negative reviews on Via-Talks support but they have been great, and I have used them a few times. EVERY time I had a live person who speaks great English, unlike many others. Go Via-Talk !!!!!

Very Good Service

I have had no problems with ViaTalk. They shipped equipment promptly, so it arrived in 3 days, my old number was ported in about 10 days. I found you did have to hold for customer service, but they knew what they were talking about and were able to resolve setup issues. Specifically, I had questions as to how to best set my router. The service rep I spoke with was able to answer all my questions. People who have never setup a router could have issues with any VOIP provider as they will not know how properly set things up for best performance. I consider myself to be proficient in home network setup and I was very satisfied with ViaTalk level of help. This (199 for 2yrs) is a great bargain for those with high speed internet - much cheaper than my traditional landline phone, which has now been canceled, and much better service and features.