Verizon

I have had lot of problems with verizon....when i find Vonage i try with it and it REALLY works, so I get out my Verizon change and know am really happy, calling everywhere and having good service, plz verizon if you really want to be good, pay attention to Vonage and follow them....

FOR ONE THING, VERIZON HAS ONE OF THE BEST SERVICE IN COMMUNICATION, BUT I BET YOU, THEY ARE THE WORST IN ALL, MOST ESPECIALLY, CUSTOMER SERVICE. THEY CAN MESS UP UR CREDIT.

fax does not work as advertised, some work some don't

switched from vonage to verizon at the first of the year because I was afraid my vonage service would drop due to the verizon lawsuit. Just switched back today from verizon to vonage because verizon's tech service is horrible. they asked me to stay by the phone on a certain date when their technicians were going to call. no call. when I called to find out why they said they decided they didn't need to call me to fix the problem (which never was fixed). why didn't they call and tell me that. tech was too busy to call. this actually happened on two occasions. verizon just doesn't have it together yet. maybe some day but stay away now. verizon actually has better features too. the verizon web manager loads slowly, even for the verizon techs. verizon doesn't have "click 2 call" and they make you prepay for intl long distance call. very inconvenient.

It is really sad when a bankrupt carrier (Sunrocket) provided a better service right up to the point where they shut off than does the nations largest telecom provider

I had Verizon DSL (3mbps) and Verizon Landline Phone (no features ,no call wait,etc) and was paying about $62.00 INCLUDING TAX. Seeing how I was a complete Verizon customer, I switched to Verizon Voicewing thinking I would save some money with there $19.95 plan a month and save me another $10.00 per month on my phone bill. One of the Major points I asked the Sales Rep when I was inquiring about the Voicewing service is if my DSL service would remain the same. I was told"YES" seeing how I was already a Verizon customer everything would be the same and it makes it very easy. WOW! Was I in for a surprise. First of all, they were completely wrong about my DSL being the same. First of all what they dont tell you is, you will no longer get a DSL bill anymore as you now have what is called a "DRY" connection. (meaning no landline phone service) You must now give Verizon DSL a credit card to allow automatic draft of your credit card with only an e-mail showing you what they have drafted. No more looking at your bill on line first then paying it. The major screwing though was the price!! it changed! Went up from $29.99 to $39.99!! HUH?? When I called they said, "oh sorry sir no one told you this, but you cannot continue to keep your $29.99 3mbps speed with a dry connection anymore. You have automatically switched to our $39.99 a month plan. ha...ha...ha...got you didnt we?" So I try to switch back to my original plan I had with the landline ph. Guess what?, another thing they dont tell you, once you have switched your ph. # over to "ANY" Internet ph. service even if it is Verzion that you have always had, you now "LOOSE" your phone # and can not reuse it again to switch back to a landline ph!! UGH! I cancelled my Voicewing service after learning this and was told it would cost me yet another $39.99 for canceling the service only 1 week longer then the allowed 30 days trial period. Thats because I didnt get my DSL bill in time to realize what happened. Too late...."sorry sucker! ha....ha...ha....got you again." After a good whinning session with Verizon, they told me in a nice way that that it was my fault for not digging into it more and doing my homework to figure out all the hidden costs. As usual, all Verizon services , even though the name is the same, they all act like separate entities never knowing what each other is doing. Internet Voice over phone service is not for budget minded people, and it appears to me to be for Geeks that travel alot that luv to use there Laptops for everything such as looking at there ph. messages.

Verizon Voicewing was awful, I only had it 2 weeks and cancelled. Customer service hold times avg. 1.10 hr, and problems seldomly resolved (voicemail), and my service went down 3x during my short sign on with them-could not receive any incoming calls. For a big name Co. they don't run the VOIP phone service well at all.

Verizon voicewing service is TERRIBLE. They have no support on Sundays. I was a former sunrocket customer and signed up with voicewing when sunrocket failed. I have little good to say about this service, I obviously do not recommend them. I believe they have this service to convince you that VOIP is terrible and to switch to their standard service.

I have had the service for about 5 months and they have turned my service off three times! The last two were to "verify my servce address". The quality is OK, sometimes people can't hear me. The customer service is terrible. 20-40 minutes on hold is the norm. I just received a message saying their email is backed up, so don't try that either. Very dissapointing for a major carrier.

Here are the facts about voicewing:

When the service works, it works very well. The bads news is when the services go down or gets out of whack you are screwed for sure. I have been without service on a personal and business line for 1 week. I have swapped in 2 paps and two routers and they have not what a clue is wrong. To makes matters worse, the voice forwarding did not work when the line was down . I had to call again and complain for that forwarding to start working.
I was a Vonage customer 3+ years with flawless service and tech support. Why did I switch ( dum me)? I switched because of the Vonage patent lawsuit. Right now Voicewing can not get my service working, they will not give me a break on my cancelation fee and I just paid a full months service for two lines that they are screwing me out of also. DO NOT GET VOICEWING.