Unsuccessful Renewal of MajicJack
aly_karam
Member since: Aug 2012
xxx.xxx.102.206
Pros
It is easy to install, to use and simple and sound in general is fine
It is easy to install, to use and simple and sound in general is fine
Cons
Sometimes the voice is not that good, it sometimes does not work and you have to re-boot your computer to get it going again.
Sometimes the voice is not that good, it sometimes does not work and you have to re-boot your computer to get it going again.
Now comes the main problem with Majic Jack. My year ended on July 1st, I tried to renew it starting July 13th (I live overseas not in the U.S.), since that date, I have 'chatted' to their online service it is more than frustrating. They have no idea what they are saying or maybe they cannot understand that my foreign credit card is not being accepted by their system. After being transferred about 5 times to the 'top 10 per cent assistance' nothing came out of it. Each time I call, I had to start the story all over, go through all the direction of trying to pay again, asking what the error message was, to be told call your credit card company. Well, when I tell them that my credit card company is accepting to pay the amount to Majic Jack, I am told that the finance office will e-mail me in 7 working days. Well, guess what, so many 7 working days have come and gone and no e-mails have arrived. Today out of frustration, I asked them if they just wanted me to go away, well you guessed it, there was no response, and then I was told: try in 24 hours. So I asked them what is the difference, they said maybe it will work. They expect majic from Majic Jack to play a role. Not sure what to do now, am about to throw it in the garbage and join Skype, might be better.
In short their support is worse than horrible.
Would not recommend to a friend.
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Renewal problems?
What I would do is throw away Magic Jack black box and go buy a new one! Hey it's only around $40 for the black box and one year of service you said it worked perfect the first time! Don't renew just get a new one and start all over like you've never had one in the first place. Look at all the money you saved over the last year! Yea, customer service is non-existant at best crappy but that's maybe how they keep their costs down. For $20 a year phone service and all the extras - call waiting, call forwarding, conference calling, voicemail etc. That would be crazy trying another voip provider....
said delagum - Sep 02, 2012
Comments
Renewal problems?
What I would do is throw away Magic Jack black box and go buy a new one! Hey it's only around $40 for the black box and one year of service you said it worked perfect the first time! Don't renew just get a new one and start all over like you've never had one in the first place. Look at all the money you saved over the last year! Yea, customer service is non-existant at best crappy but that's maybe how they keep their costs down. For $20 a year phone service and all the extras - call waiting, call forwarding, conference calling, voicemail etc. That would be crazy trying another voip provider....