TinCanTalk
49 Reviews |
94% recommend this provider to a friend.
Availability: United States
Founded in: 2005
"I know VoIP and TinCan is the best. I’m extremely satisfied with the service and support and I do not hesitate to recommend this provider to anyone whom reads this."
by shop@burgbuilt.com
TinCanTalk is a residential VoIP service provider that supplies top-quality customer service over a top-quality connection. They state their terms and fees up front and try to keep things simple.
While TinCanTalk's motto is "as simple as two cans and a string," their VoIP service offers many complex and helpful features. Speed Dial 100 puts — you guessed it — up to one hundred distinct numbers at your fingertips, in only the touch of two buttons. Anonymous call reject protects you from sneaky telemarketers. And email notification ensures that you never miss a call — the notification will be waiting in your designated email account.
TinCanTalk offers several residential phone plans. Residential Basic 500 offers five hundred minutes a month, perfect for low volume residential customers. Residential Unlimited offers unlimited minutes within the United States and Canada. A VoIP Virtual Residential number ensures that family and friends in other parts of the country can always make a local call; a Residential Toll Free Number means that your family and friends can call and you can accept the charges. The ultimate plan, in expense, minutes, and featuers, is the Residential Home Office PBX: 2500 outbound minutes, free home phone service, PBX features, and two inbound numbers mean that your home office is well-equipped to grow and grow.
Unlimited calling in the USA, Canada
Starting at $11.95/mo. Many plans and features available.
Key Features:
- Unlimited local and long distance
- Low international rates
- No contract month-to-month
Basic Info
- Monthly Fees: $26.95
- Cancellation Fees: $25.00
- Setup Fees: $25.00
- Long Distance: $0.00/min
- Shipping: $0.00
- Other Fees: N/A
Available Features
- Call Blocking
- Conference Calling
- Fax Capabilities
- Faxes to Email
- Call Forwarding
- Call Hold
- Call Transfer
- Music on Hold
- Caller ID with Name
- Call Waiting Disable *70
- Call Waiting ID
- Distinctive Ring
- Do Not Disturb
- Multiple Users
- Area Code Selection
- Extra Number (Virtual Numbers)
- Toll Free Numbers
- BYOD (Bring Your Own Device, SIP)
- Call Messaging
- Enhanced Voice Mail
- Voice Mails Emailed to You
NOTE: International rates displayed are based on calls made from US.
Last Updated: 02/03/2012 05:02 PM
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Evie
Member since: Aug 2008
xxx.xxx.86.54
TinCanTalk review: Can not rate this company highly enough
Posted on: May 01, 2011The best customer service! Very helpful. You speak with a person not a message.
Can not rate this company highly enough. The owners are very proactive, helpful and knowledgeable.You do not have to talk to a machine you get a real live person.
Would recommend to a friend.
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suzieQ
Member since: Apr 2011
xxx.xxx.96.14
Re: TinCanTalk - You won't be sorry if you choose them!
Posted on: Apr 18, 2011Great Customer Service. The sound quality is so clear. It works! I am saving so much money. No down time. No Surprises.
None
GREAT Folks. Everyone I have talked to is so friendly and helpful. When I first started with them, I was afraid to try to hook it up. They helped me over the phone. They were so patient with me. Got it working as fast as I could plug it in. I have been with them now for a year and the phone service is wonderful.
Their price is what they say. No Surprises.
They had a problem last September, but they took care of it in such a professional way. Everything is now fixed and the reliability is even better than before. I love them.
You won't be sorry if you choose them!
Would recommend to a friend.
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dhardie
Member since: Sep 2008
xxx.xxx.220.126
TinCanTalk: great company
Posted on: Feb 20, 2011Tincantalk is one great company to do business with. The customer service is superb. The husband and wife time work together to give you the best in customer service. Any issues that I have had have been resolved to my satisfaction. Keep up the good work Tincantalk. The phone quality is excellent.
There is nothing that I can't say.
This is my fourth provider. They are the best in customer service and support. All other providers give you lip service without resolving the issue. They have lived up to their name in customer service and support.
Would recommend to a friend.
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jimrky
Member since: May 2008
xxx.xxx.195.132
TinCanTalk Review - Nice People, No Disaster Recovery
Posted on: Oct 12, 2010Nice People, good technical customer service
No disaster recovery at all
I have been with TinCanTalk for over 2 years and was satisfied - until 3 weeks ago when the service went out. TCT blames their vendor and has transited to another. I'm trying to get a credit for the bill that came in the day after the service went out (9/21/2010 - today is 10/12). They claim to have placed it but MasterCard can't even see a credit in their system waiting to be applied. TCT wants their ATA (the appliance that connects to the computer) and says they'll charge $40 if it's not returned - and I have to pay the freight. No disaster recovery (something happened last year and they promised never to be caught short again - they didn't even have a customer list or email addy's to let people know what happened on 9/21) and questionable treatment once you're done with them. Oh they are POLITE. Good business and polity are 2 different things! This has soured us on VOIP - we're going cellphone only - and losing a 22 year-standing phone number because I can't see another company doing any better - this one looked SO GOOD!
Would not recommend to a friend.
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LostChord
Member since: Jul 2010
xxx.xxx.101.250
TinCanTalk: one of the best
Posted on: Jul 12, 2010Technical support, customer service, excellent communication with staff.
None.
I have been a customer of TinCanTalk for a year and a half and can say without hesitation that this company is one of the best in their business. When I needed technical support, I was given immediate, knowledgable attention. The phone quality is excellent. When I was searching for a VOIP service, I searched many VOIP review sites. Some are cheaper, but from the reviews I read, none matched TinCanTalk's. You have access to an easy-to-use web site and all the features you would possibly want. I would recommend TinCanTalk to anyone.
Would recommend to a friend.
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SEDCORP
Member since: Mar 2010
xxx.xxx.5.133
TinCanTalk: Reliable with Best Customer Service
Posted on: Mar 17, 2010Features, Reliability, the Best Customer Service and Saving Loads of Money!
None
We've been using the VOIP Virtual PBX from Tin Can Talk for about a year now. Lots of great features, solid reliability and personalized customer service second to none. We have offices throught the Untied states. All of our reps are connected through the PBX including their VOIP lines, cell phones or landlines. The system works seamlessly. Any one in the company or any of our customers dial the three digit extension of anyone anywhere and the system connects us. We communicate through regular conference calls with as many as a dozen callers at atime. AT&T doesn't even know how to do this anymore (I tried). The Tin Can Talk PBX system provides us with the capability and it's 100%, 100% of the time. Voice mail to email is a great time saver. Our reps use iPhones and Blackberry's and receive their voicemail via email wherever they are. I could go on and on about the features but the bottom line is that this capability would cost us over a thousand dollars a month from AT&T but from Tin Can Talk we pay a small fraction of that amount. It doesn't get any better!
Would recommend to a friend.
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PARISS
Member since: Oct 2009
xxx.xxx.186.102
TinCanTalk - one outstanding company!
Posted on: Oct 17, 2009Unbeatable service, great options, and crystal clear voice
NONE – and I’ve looked!
TinCanTalk – is one outstanding company
I recently moved my company from New Jersey to North Carolina, and learned that the easiest way to take my corporate phone numbers with me was to use VOIP. I contacted a number of companies and found the service of each to range from non-existent to appalling. That is until I found Jerry at TinCanTalk. I decided to install the TCT VOIP system while I was in NJ and then take it with me “debugged” to NC.
My NJ telephone company provided a nightmare combination router and modem with my DSL. Jerry solved the problems and delivered a perfectly working system.
When I moved to NC I used cable internet connection with my choice of modem and router per Jerry's advice, but even then things got complicated. Yet again Jerry delivered a fully functioning system. There are so many great TCT service options Jerry spent all the time necessary, training me to get the most out of the system.
And its not only Jerry who is service oriented, all the folk at TCT are a pleasure to do business with.
Bottom line, I cannot recommend TCT more highly! If you are even thinking about VOIP then use TCT you will not regret it!
Jeremy
jlerner@lightforminc.com
Would recommend to a friend.
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Johnbennett
Member since: Oct 2009
xxx.xxx.140.114
The BEst Ive ever tried
Posted on: Oct 08, 2009EVERYTHING !!
NONE !!
Ive tried many VoIP providers and TinCan is the best by a long shot. Every feature of the big boys and unsurpassed service and support. In fact the owner and his wife often assist customers personally ! If you give them a call about you'll know what I mean. Innitally I was weary about not going with one of the large providers by the reviews I read here about them are spot on ! They are awesome. Customer service makes all the difference in the world !
Thanks Tim Can / Jerry. You've earned every accolade people have said about you here.
John Bennett
Indianapolis Indiana
Would recommend to a friend.
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47tom
Member since: Oct 2009
xxx.xxx.202.150
Tin Can Talk customer review
Posted on: Oct 06, 2009Professional, tech savy and user friendly; in house customer service of the highest caliber. Good system features. One of the best customer oriented companies I've ever worked with.
NONE
I got an assignment to buy a new phone system and to reduce the cost of phone service for the company I work in. I quickly saw that hosted VOIP was the way to save money, but I didn't know what to expect in quality and reliability. The people at Tin Can talk were willing to answer all questions for me. Before I ever spent a dollar with them I must have called a dozen times as different questions came up. They were great. I got sensible, understandable answers to every question. I almost always got same day response to phone calls or e-mail - often within an hour. Let me say that I talked to at least 5 other phone service providers and none of them even came close to Tin Can service.
I have now had the system running for several weeks and it has exceeded my expectations. Everything about it is excellent: Voice quality, PBX features, reliability, ease of use, price - everything. Several individuals, and a sister company have also subscribed to the Tin Can service with equally excellent results.
I highly recommend Tin Can Talk, and I can hardly praise the people enough. If I could give them a 7 star rating I would do it.
Would recommend to a friend.
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tntbeck
Member since: Sep 2009
xxx.xxx.180.51
TinCan Talk has Great Service AND a Great Product!
Posted on: Sep 18, 2009The entire company ROCKS!
None.
The best service from any "SERVICE" related business I have ever delt with! Down to the billing department and the tech service end. Where can a customer call and actually get to talk to the TOP GUY who actually knows what he's doing! When the people are right the deal is right! Keep it up TinCan Talk!
Would recommend to a friend.
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