RingCentral
RingCentral Office
RingCentral Office: unlimited calling and faxing, from 21.99/user and up.
Key Features:
- Trusted by 300K+ Businesses
- Unlimited Calls, Fax & SMS
- Free Setup & Activation
Basic Info
- Monthly Fees: $19.99
- Cancellation Fees: N/A
- Setup Fees: $0.00
- Long Distance: $0.00/min
- Shipping: N/A
- Other Fees: N/A
Available Features
- Call Blocking
- Conference Calling
- Fax Capabilities
- Faxes to Email
- Call Forwarding
- Call Hold
- Call Transfer
- Music on Hold
- Caller ID with Name
- Call Waiting Disable *70
- Call Waiting ID
- Distinctive Ring
- Do Not Disturb
- Multiple Users
- Area Code Selection
- Extra Number (Virtual Numbers)
- Toll Free Numbers
- BYOD (Bring Your Own Device, SIP)
- Call Messaging
- Enhanced Voice Mail
- Voice Mails Emailed to You
PBX - RingCentral Office
RingCentral Office: unlimited calling and faxing, from 24.99/user and up.
Key PBX Features:
- Unlimited Calling and Faxing (US & Canada)
- No Commitment, No Setup Fees, No Installation
- Price for 20+ users
SIP Trunking - RingCentral Office
RingCentral Office: unlimited calling and faxing, from 24.99/user and up.
Key SIP Trunking Features:
- Unlimited Calling and Faxing (US & Canada)
- No Commitment, No Setup Fees, No Installation
- Price for 20+ users
Availability: United States, United Kingdom, Canada
Founded in: 2003
"Time and again, RingCentral allows us to maintain a winning advantage."
by David J.
Business VoIP
RingCentral offers a complete and scalable business VoIP solution. With RingCentral Office, you can add enough lines for your business and customize the system to suit your business’ needs. Best of all, you can connect your system the day your phones arrive.
RingCentral's Scalable RingCentral Office Plans
RingCentral offers plans with the following prices
- 1 user: $39.99/month
- 2-19 users: $29.99/month per user
- 20-99 users: $21.99/month per user
- 100+ users: $19.99/month per user
Each of the plans boasts the following features:
- Unlimited Calling to the US and Canada
- Unlimited Extensions
- One toll-free and one direct-dial local number for voice and fax
- 1000 free toll-free minutes
- One direct-dial local number per user
With larger plans, you get unlimited extensions for multiple office locations. The toll-free number, dedicated fax line (plus fax to email) will mean your business is always completely and easily accessible.
Additional Perks: Customer Service and Number Porting with RingCentral
You can port your existing business number or create a brand-new vanity number for your business. You also get professional-grade IP phones that are ready to go, out of the box – just plug them in and start calling.
If you need help setting up the system, an account advisor can help you. If you need support later on, customer service and tech support are both available 24/7 (and they're free, too!). RingCentral stands behind their product with a 30-day, risk-free guarantee on their service (this means that you can cancel your service, return your phone - if it's in good working order - and get your money back. All of it.).
RingCentral plans also include interesting features like answering rules, which allows you to set "rules" for how calls will be routed when no one can answer the phone. This could be very useful for holidays, weekends, and after hours.
Other stuff you should know about RingCentral
RingCentral does have a fair use limit on their unlimited calling plans: a 98% excessive use limit. That means that if you use more minutes than 98% of RingCentral customers with unlimited calling plans, you'll be charged the per minute rate for your calls above that threshold. 98% is a pretty high threshold, so you should be okay.
Oh, and one more thing about RingCentral: they've got free smartphone apps, which means you can take your phone system … everywhere. RingCentral has a free iPhone app, and an Android app in the works (presumably, that one will be free as well).
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eliles
Member since: Feb 2013
xxx.xxx.19.130
previous analog fax line forwarding to Ring Central
Posted on: Feb 01, 2013Service works extremely well for our fax needs--money well spent. Since the "sound quality" rating in this review is required, I'm giving them the benefit of the doubt with five stars, as I presume they use their own system, and sound quality on support calls with them has been excellent.
Plans and admin interface are somewhat dumbed-down, making more clicks and screens than quick and direct user/line/service administration I'd prefer.
Rep was a pleasure to work with--she was able to use tools at hand to identify the nature of the issue and quickly move toward a solution. She consulted with a colleague for a few moments during the process, keeping the session on track, and then explained the proposed solution. Upon my approval, she implemented the solution, and from what I've experienced so far, the RingCentral portion of the issue is resolved--quickly, courteously, professionally and efficiently.
Would recommend to a friend.
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TripleM
Member since: Jan 2013
xxx.xxx.64.73
THE BEST IN THE BIZ!
Posted on: Jan 31, 2013User Friendly Dashboard Innovative Products and Services Excellent Customer Service
RING CENTRAL is the BEST IN THE BUSINESS! We specifically enjoy the ease of the system, it's never down, and their Service and Sales Representatives are completely well-versed and acknowledged about their products! Thank you!
Would recommend to a friend.
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ApartmentHunters
Member since: Jan 2013
xxx.xxx.65.248
RingCentral - Our awakening of what a phone system should be.
Posted on: Jan 31, 2013Features; fax service, audio quality, customization ability, administrative abilities - Customer Service; Our Account Specialist and tech guy are awesome
We joined in the middle of a big upgrade, and although things went pretty smoothly, there have been a few hiccups - all with notification and resolve.
We have been with RingCentral since December 2012, and didn't know what we were missing with a phone service. No PBX maintenance, plug and play devices, softphone capabilities, faxing services, texting services, and a polite and responsive customer service department to boot! And even with the migration pains for ~60 lines, RingCentrals service and staff has shined. All issues (so far) have been acknowledged, passed to the appropriate people, and corrected. I have, and will continue to recommend RingCentral to friends, family, and business associates.
As always, excellent service, even with the massive changes you've been going through. Thanks as always.
Would recommend to a friend.
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adrianarosano
Member since: Jan 2013
xxx.xxx.252.221
RingCentral's Ears Must Have Been Ringing When I Was Looking for Another VoIP Provider!
Posted on: Jan 30, 2013The customer service representatives go out of their way to assist me with any questions that I might have. They have gone above and beyond & exceeded my expectations.
I am just super impressed with the overall quality and professionalism of the service I have received. They are exactly what I was looking for. Thank you:-)
Would recommend to a friend.
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Jim Berry
Member since: Jan 2013
xxx.xxx.130.122
Ring Central Support
Posted on: Jan 30, 2013You guys do a great job! Your reps seem to know what they're doing and it makes a support call to RingCentral a pleasant experience. I will recommend them to anyone and everyone.
Would recommend to a friend.
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Karol
Member since: Jan 2013
xxx.xxx.23.110
4 years of OUTSTANDING Service!
Posted on: Jan 23, 2013TONS of features that all you to remain accessible without having to publish all your contact numbers!
We've used RingCentral for a few years, any time there is any issue (it's usually something related to our equipment not so much the service itself), we always find the staff there to be friendly and ready to help. Especially the small team that usually ends up with resolving things for us. I tell everyone who asks about how good the service is, well worth the price. Not just the customer service, though that is exceptional - but all the features and the actual working of the phone system, call quality and the various features and ability to customize everything for each user - outstanding!
Would recommend to a friend.
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sjdoss
Member since: Dec 2012
xxx.xxx.103.152
Ring Central Great Customer Service
Posted on: Dec 21, 2012Having a toll free number Forwarding to cell phone
Can't always pick up the forwarded calls and no indication of who the call is from - no caller ID
Your customer service representatives are very professional and take all the time we (customers) need to resolve the issue or answer any questions that we might have regarding the service. I greatly appreciate the patience and service that I have received whenever I have called Ring Central customer service. It is nice to have someone to walk you through the ring central process. It makes it much more comfortable to use.
Would recommend to a friend.
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kkonersman
Member since: Dec 2012
xxx.xxx.143.89
Ring Central
Posted on: Dec 14, 2012Customer service rep was extremely polite and very knowledgeable. Was able to handle my issue exactly how I needed it. Wonderful rep and wonderful site. Thank you!
Would recommend to a friend.
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orlandotommy
Member since: Dec 2012
xxx.xxx.113.145
Extremely Satisfied!
Posted on: Dec 13, 2012All the features of having a massive corporate phone system in your own home or small business at 1/100th of the price!
None.
I continue to be more and more impressed every time I call for help. Your people know the answers to everything I throw at them and they are EXTREMELY professional, patient and polite. Kudos, wish all companies had good management/leadership like RingCentral.
Would recommend to a friend.
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BARRETT ANN HANSEN
Member since: Dec 2012
xxx.xxx.168.139
RingCentral Fax and Customer Service - 5 Stars.
Posted on: Dec 12, 2012With RingCentral, I avoid the cost of a landline for the FAX, and the cost of buying, repairing, and ultimately replacing a FAX machine. The faxed documents are already in electronic form, so I save time that I would otherwise spend scanning documents in. This is a big step to a paperless office.
You have to empty the online inbox occassionally.
I only use RingCentral for faxing, so I can't address any other service they offer, but I doubt I will ever switch providers. I run a small law office, so being able to send and receive FAXes is critical. I originally signed up with RingCentral because of the price and convenience. Now I will never change. I had lost all of the original documentation and could not even log into my own account (which had never mattered before I had never had problems receiving faxes before). All I knew was the toll free number I had picked (and my name, or course). My problem was that one regular sender of faxes (a Court Coordinator) was not being able to get FAXes to go through. No one else was reporting problems. So I called customer service. The wonderful guy spent nearly two hours on the phone getting me back into my account and showing me how I could fix the problem that was causing problems (an over-full inbox). He was exceptionally courteous, polite, and patient. I had to put him on hold so I could talk to a walk-in client. He waited as if he had nothing else in the world to do. After I felt like the problem was resolved, he promised to call back the next afternoon to be sure it was working properly. And he did what he promised. The whole experience was a dramatic departure from what I expected, and indeed, exceeded all prior experiences with any customer service department. Thanks RingCentral. You really need to give that guy a raise!
However, this review site DOES NOT offer an N/A rating. I never use anything with sound, so I really have no clue about the sound quality. DO NOT RELY ON THIS RAVE REVIEW FOR SOUND QUALITY. It just pertains to RingCentral Fax and Customer Service.
Barrett, Attorney in Bastrop, Texas
Would recommend to a friend.
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