RingCentral: Highly Recommend
Melissa Kelly
Member since: Feb 2012
xxx.xxx.187.165
Pros
-Great online knowledge base for questions
-over the phone customer service is excellent
-Very easy to understand RingCentral user interface
-Employees go above and beyond for their customers
-This is a very feature rich VoIP service
-I keep finding new features that makes life a work a whole lot easier
-iPhone app is pretty convenient to have for business on the go
-It's great that voice mails automatically sends an email that you can listen to easily listen to from your computer
-Great online knowledge base for questions
-over the phone customer service is excellent
-Very easy to understand RingCentral user interface
-Employees go above and beyond for their customers
-This is a very feature rich VoIP service
-I keep finding new features that makes life a work a whole lot easier
-iPhone app is pretty convenient to have for business on the go
-It's great that voice mails automatically sends an email that you can listen to easily listen to from your computer
Cons
-You have to use one of their recommended routers for the internet or else the quality declines
-They sell Plantronics phones but do not sell headsets. It's a hassle to find compatible headsets because they need adapters and some sites don't make that clear which makes the whole process frustrating.
-VoIP in general (not just RingCentral) isn't the most reliable service because any type of internet problem will cause low quality calls with echoing, breaking up, and dropped calls, but it's a small price to pay for convenience and great service
-You have to use one of their recommended routers for the internet or else the quality declines
-They sell Plantronics phones but do not sell headsets. It's a hassle to find compatible headsets because they need adapters and some sites don't make that clear which makes the whole process frustrating.
-VoIP in general (not just RingCentral) isn't the most reliable service because any type of internet problem will cause low quality calls with echoing, breaking up, and dropped calls, but it's a small price to pay for convenience and great service
We've been using RingCentral for a little over a year and love them. We only had 1 real issue with them. For a couple weeks we kept having dropped calls and when you're a tech company, it doesn't look so good when we have technical issues during things like sales calls. We troubleshot for a few days not knowing the source and having to deal with the problem. RingCentral blamed our internet company and our internet blamed them. After many phone sessions with RC we found the source, an internet router that wasn't on the recommended list. Even though it turned out to be a simpler problem than we thought, RC covered all their bases and provided great service.
I manage the whole business's phone accouts from my administrative company settings and love working with customer service when I need assistance and always get great guidance. I also recently had used the record a call feature for my first time after becoming aware of its existence, and I know all the people on the other side of my call was impressed with the official voice that comes on to know they're being recorded too.
After evaluating different VoIP services and then choosing RingCentral and using it for a year, I would highly recommend their VoIP.
Would recommend to a friend.
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Last Updated: 05/23/2012 09:05 PM