RingCentral: Bad Outweighs Good

RingCentral's devices and configuring are easy to set up, whether you have 1 phone or 50 phones. Initially, when reseraching VOIP providers for our business RingCentral was hands down the best in the industry for Service, Features, Customer Service, Price etc. But once we became a customer, issues started to arise from the moment we started implementing the new phone system. After being a customer for 12 months now, RingCentral has had 2 network outages=no phones, no faxes, no business for our company. Customer Service is almost non-existent once you have become a customer. Long hold times, leave messages no one calls back. Account Manager(s) do not respond to email/phone calls unless you threaten to cancel service. Think this company is growing faster than they know what to do with themselves. Long story short, the bad outweighs the good unfortunately.