RingCentral - 5 stars from a happy customer

A few years ago we have spent around $1,000 for the in-house PBX by TalkSwitch. It was a great system at that time, but once we discovered RingCentral (RC) our life changed for the better. The scallable system has so many "bells and wistles" this review may take forever to write, so I will name just a few:

- Flexible call routing based on rules: caller ID routing, incoming line routing, busy/available, hours of operations, department, extention, ring all, etc. 

- Electronic fax included with any plan: fax to email, fax from email. Fine quality and very reliable service. 

- Custom music/message on hold for each department. Use what RC offers or upload your own.

- Calls can be handled with VOIP provided by RC or transfered to any landline or cell phone. You can travel and still make an impression that you are in your office.

- Call que

First, we have signed up for the electronic fax service and had it for a year. There was not a single glitch or problem during that time, so we decided to look closely at other things RC offers and end up with a Mobile plan. 

I called the support for help with setting up the departments and they were able to resolve my issues within a few minutes, being polite and professional. 5 stars for support, RingCentral!