PhonePower flops in the middle of the sale!!

I was very impressed with PHONEPOWER.com. As I was browsing through their website (comparing them to other business providers), reviewing their features and services, I decided it was time to put them at the top of the list. However, when it came time for me to pull the trigger, they flopped miserably. I called and spoke to an inside sales person and she was lovely and informative. I asked her for a follow up call the following Tuesday indicating my interest in procuring services and never heard from anyone.

I spent the next week having my research assts study blogs and comparing their service satisfaction levels. A week later I sent two emails three days apart stating our strong desire to speak with someone. NO response on either email.

I called personally (rather agitated) and spoke to a nice young lady and asked for the VP of Sales. She acted as if he was the Chairman and a little too insulated to speak to potential business clients. She insisted that I send an email and they would track the email address of previous attempts (as they apparently keep track of them) and they would, this time, “most certainly” get back with me. That was over a week ago! I never heard from them again despite conducting myself professionally at all times as I really wanted to work with them.

Why a company would be so incompetent in taking on a business account worth nine phones to start (and perhaps hundreds of lines with a new start up in six months) is beyond my comprehension in this economic environment. If a company cannot take your money when you are throwing it at them, it gives me great pause and what kind of service level they have once your money is in their bank account, especially considering I am paying 100% for two year’s worth of services up front.

Their VP of sales should be terminated, simple as that. He/she is responsible for setting the tone of the company’s desire for new net-add revenue and there is NO excuse whatsoever. He got the message and he failed to delegate or take responsibility. I have now wasted 15 man hours getting there and have to start over.

Simply amazing. I wish them well in any case.