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Home > All Providers Reviews > Phone.com

Phone.com Reviews

Voice. Text. Video. Fax. Conferencing. Collaboration.

Phone.com is the modern, work-from-anywhere solution for today’s agile, mobile, and always-on entrepreneurs and growing businesses.

The Phone.com solution includes advanced business phone features your growing business needs to serve your customers effectively and professionally. Advanced call handling options enhance your company image, and mobility features keep you connected anytime, anywhere with colleagues, customers, and partners whether you’re in the office or on the go.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
Write your own review

Amazing VoIP provider: Phone.com

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

This VoIP provider is recommendable. I used this for more than 2 years now. www.phone.com is the best VoIP provider I never seen before. Thanks for your awesome services.

Outstanding VoIP provider.
For now, nothing I can say. This provider is Great!
Yes

Phone.com: Best decision ever made for phone service

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

I've had Phone.com for 2 years now and have to say that it is the best decision ever made. The user GUI is very simple to understand yet VERY easy to customize...I had a ball creating custom greetings for every single person in my address book! I've NEVER had a service issue with them and my support has ALWAYS been quick and accurate. When my card expired for auto payments, they just automatically put it off until the next billing cycle.
I do wish they would give the account information as I already use a softphone for work and would really like just add a second line instead of having to "purchase" their softphone. But other than that, i have no complaints. I even had need for a 3rd line for a few months and when I cancelled service they did not request the ATA be returned so I factory reset it and used it for Google Voice.
All in all, very worth the money.

Portability, Customization, Utilities
They won't give out account information, therefore can only use their programmed services.
Yes

Great customer service Phone.com

user_review
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4.2
Average: 4.2 (1 vote)

I haven't used them for very long as I decided to go with Sonic.net that offers a fusion DSL and land line service. However, the fact that I was able to call and cancel on the spot without returning their equipment or any other gimmick that other VOIP provider go to to stick you with another month or two of billings speaks volumes to me about their customer service or business practices. Way to go Phone.com! If I ever decide to go VOIP route again, they are the first company I will call.

Prompt equipment delivery, great communication during number porting process, great customer service
None so far
Yes

Good idea, very poor execution, stay away from phone.com

user_review
3
Average: 3 (1 vote)
2
Average: 2 (1 vote)
3
Average: 3 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
2.2
Average: 2.2 (1 vote)

Great concept, and I really wished it worked for me (going to try another provider to see if they can do it properly), but execution was really poor with phone.com. I travel a lot with my job and need a phone service that can do so with me. The idea of phone.com was appealing so I attempted to set up an account and try it out. The setup process is very difficult to understand. I would recommend that you don't try to figure it out, just contact customer service and have them walk you through it. Some CSRs are really great (others no so much).
I was really excited about two things: Mobile App, and Softphone. I wasn't able to get the mobile app working properly (but this can be my particular situation, and can't ding them for it), and the softphone is difficult to get set up. It is also very heavy and designed for a call center (I think they just use a prepackaged softphone product, with little configuration). I had long system boot times after installing it, and it took a while to log in (skype is much faster and lighter - never thought I would say that!).
What really got me was that they locked my account because I wasn't in my home area. To me that was the whole point! The really bad part is not that they locked it, but they didn't notify me. It took me contacting them to figure it out, and the process to get it working again seemed long and complex. At one point it is just not worth it.
TL;DR: If you are looking for a mobile voip solution that is solid, keep going, nothing to see at phone.com.

Interesting concept, really mobile. Some positive experiences with Customer Service. Call quality on the soft phone seemed ok
Setup to trick you out of a trail account to a pay account (be careful!) Difficult to understand how the system works (unlimited user vs. extensions vs. numbers, rules vs. default extensions, etc...) Once I got the softphone working, its connection would drop on occasion, it was really heavy on the system during boot times. I was not able to get the mobile app working. They locked my account because I was traveling, and did not notify me (how mobile is that??)
No

Great Customer Service Phone.com

user_review
5
Average: 5 (1 vote)
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.6
Average: 4.6 (1 vote)

Good call quality and reliability.
I was especially happy with customer service. When I cancelled my account halfway through the month, I was refunded half of my bill for the unused half of the month remaining. I was not pressured to keep my service.
The only issue I had was unexpected fees pushed my bill up from the advertised $14.99/mo to just over $19/mo.

Good customer service, good call quality & reliability
Fees
Yes

Phone.com telephone support is AWESOME, but they can still improve on their billing policies/procedures

user_review
5
Average: 5 (1 vote)
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4.4
Average: 4.4 (1 vote)

The only reason I might leave Phone.com is this issue of counting incoming calls against my plan (many others count only outbound calls). I don't use my land-line for much. Virtually no outgoing calls, and only a few incoming calls (so I use the metered minute plan to save $$$). However, unless I keep on top of my call logs and actively block all the telemarketing idiots that incessantly call my number, I sometimes risk going over my minutes allotment (more than 50% of my minutes, and sometimes as high as 90%, go to incoming unsolicited sales calls every month. I guess that's what I get for having the same phone number for twenty years). Given the fact that many other VOIP carriers do not count incoming calls against their plan minutes, does make me consider changing VOIP providers...
But, then something comes up and I need their help....and the experience always reminds me of just how great their customer service is. In my experience, its hard to find -- almost impossible in fact -- a company whose "customer service" isn't merely a euphemism for emotional rape. I haven't had an inordinate number of issues with my VOIP service with Phone.com, but the two or three issues that came up every year are always fixed promptly by their staff, and my experiences are not merely adequate, but are so good I have to rave about them a bit (when I call them on the phone only; its not so great when you contact them through email). Rarely do I experience much of a hold queue. I have never had to endure any forwarding of my issue through some silly hierarchy within their customer service department. The person I spoke to always had the power to solve both my technical and my billing issues right over the phone, and I have never encountered anyone with inadequate speaking and/or communication skills for this kind of support. In short, their staff is not simply adequate, but inordinately well-trained and professional -- what everyone expects but rarely experiences.
If I simply went with their unlimited minutes plans (at twice the monthly rate), my complaint here would be moot and I would definitely give phone.com the highest of recommendations. But for those of us who are frugal and/or on a budget, my issue here might be worth their consideration.

Their customer service when called on the phone is great (not so great when thru email) Good value (not the cheapest but still competitive, and their top notch service is worth the extra expense)
Incoming calls count against your minutes when on their metered minutes plan Overage minute feed are among the highest in the VOIP industry when on metered minutes plan Billing system is mercurial and opaque to customers (but ultimately fair so far...). Online/email customer service not always good (best to call them on the phone directly).
Yes

Glitchy System & Poor Customer Service with Phone.com

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
3.8
Average: 3.8 (1 vote)

They tell me that they are in a years-long process migrating from an open source to a commercial VOIP server. This may be way they have glitches they can't or won't fix. CS asking me to document problems, or else tells me to use poor practice configuring their system, until I give up. Examples are a defect that would not ring all numbers a forward to a virtual extension that mixed real and virtual extensions. They insisted that I instead duplicate the same numbers in several places in the system, which is obviously poor practice. I guess it was fixed, though they didn't bother to notify me. For almost a year, I've been reporting that calls cut off if the ring time expires after answering, if the call announcement tag is playing ("call to customer service"). They can't seem to understand this, and two days after providing detailed instructions to reproduce the error, including call logs, they are asking for the same thing again. Very frustrating. Also, I echo the experience of billing errors.

Good price, call handling, and call quality.
Customer service does not address long-standing system flaws.
No

Phone.com Rocks!!!!

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4.6
Average: 4.6 (1 vote)

Phone.com has always been reliable and so easy to use. The price is very fair for all that you get, and it gives our business phone system a lot of options. Their tech support is very helpful. Whenever I have had a problem, they have always been able to fix it for me quickly.
You Rock Phone.com
Lou
Paradisegetaways

Yes

Fraught with constant technical and billing problems

user_review
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
3.6
Average: 3.6 (1 vote)

We have experienced almost constant technical and billing glitches with Phone.com. We found out (fortunately through a non life-threatening situation) that 911 did not work on our Phone.com phone. That took about a week to fix -- too long. After we fixed being able to dial through to 911, it took another week to make sure that 911 showed the correct address for our phone. We get constant comments from people trying to call our home phone that they could not get through. They get weird voicemail recordings, beeps and other strange technical manifestations. Phone.com would straighten these things out, but the inconvenience of constant onslaught of problems was beyond frustrating. Phone.com also continually billed us over $68/month for a package that was supposed to cost about $23/month. I would contact them and complain, they would apologize and say they fixed it, but the overcharge would show on my next month's credit card bill. The big savings isn't worth the frustration.

Helpful and available customer service
Constant, unending technical and billing problems.
No

Phone.com Customer Review

user_review
2
Average: 2 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)

I've been a phone.com customer since January of 2012. In that time they have gone down several times. When the service goes down, it can be offline from a few minutes to a few hours. To make things worse, their customer support team disappears when there's a problem. I believe they use their own phone system for customer support, which would explain why it doesn't ring, or rings busy when there's an outage. I'm extremely disappointed in Phone.com, and am actively shopping other vendors.

Features and price.
Downtime, customer service
No

Pages

Phone.com

Newark , New Jersey
United States
2007Year Founded
73%Recommend
56User Reviews

Overall Rating

4.2
4.3
88%
80%
86%
81%
86%

Service Locations

  • United States
Plan Info
Plan Name Base Account
Plan Summary Metered plans give you a set number of minutes to use across an unlimited number of extensions in your account, or you can also go with a plan that gives you unlimited calling for one low rate per extension. The choice is yours!
Key Features
  • 300 Monthly Minutes
  • 2,000 Text Messages
  • 1 Local or Toll-Free #
  • 40+ Features
Notes - This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price -
    Promo Price N/A
    Price Disclaimer $9.99/month on the annual plan
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 Yes
    Plan Pricing Tiers2
    Annual Contract Paid Monthly
    (per user)
    • 9.99 :
    Month to Month
    (per user)
    • 12.99 :
    	
    Toll Free
    Setup $0.00
    Monthly $0.00 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.00 /min.
    Faxing
    Setup N/A
    Monthly Included
    Included Pages N/A
    Add'l Pages Cost N/A
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance -
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection No
    Auto Attendant No
    Barge No
    Business SMS Yes
    Busy Lamp Field No
    Call Analytics Yes
    Call Announce No
    Call Continuity No
    Call Forwarding No
    Call Forwarding - Advanced No
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring Yes
    Call Notifications Yes
    Call Park No
    Call Pass No
    Call Queuing Yes
    Call Recording Yes
    Call Return No
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID No
    Caller ID - Dynamic No
    Caller ID Block Yes
    Caller ID Control No
    Click-to-call Me Yes
    Click-to-dial No
    Conference Bridge No
    Conference Calling No
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory Yes
    Directory Assistance (411) No
    Do Not Disturb Yes
    E911 No
    Fax to Email Yes
    Find Me/Follow Me Yes
    Group Paging No
    HD Video Conferencing No
    HD Voice No
    Hunt Groups No
    Interactive Voice Response No
    Local Number Portability No
    Mobile App No
    Mobile/Desktop Sync No
    Music on Hold Yes
    Redial No
    Ring Groups No
    Selective Call Acceptance No
    Selective Call Rejection No
    Shared Call Appearance No
    Simultaneous Ring No
    Softphone No
    Speed Dial No
    Switchboard Software No
    Telephone Numbers (DIDs) No
    Third Party Softphones No
    Unified Inbox No
    User Portal No
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail No
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Plus Account
    Plan Summary Metered plans give you a set number of minutes to use across an unlimited number of extensions in your account, or you can also go with a plan that gives you unlimited calling for one low rate per extension. The choice is yours!
    Key Features
    • 500 Monthly Minutes
    • 3,000 Text Messages
    • Premium Hold Music
    • Voicemail to Text
    Notes - This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price -
    Promo Price N/A
    Price Disclaimer N/A
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 Yes
    Plan Pricing Tiers2
    Annual Contract Paid Monthly
    (per user)
    • 14.99 :
    Month to Month
    (per user)
    • 19.99 :
    	
    Toll Free
    Setup $0.00
    Monthly $0.00 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.00 /min.
    Faxing
    Setup N/A
    Monthly Included
    Included Pages N/A
    Add'l Pages Cost N/A
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance -
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection No
    Auto Attendant No
    Barge No
    Business SMS Yes
    Busy Lamp Field No
    Call Analytics Yes
    Call Announce No
    Call Continuity No
    Call Forwarding No
    Call Forwarding - Advanced No
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring Yes
    Call Notifications Yes
    Call Park No
    Call Pass No
    Call Queuing Yes
    Call Recording Yes
    Call Return No
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID No
    Caller ID - Dynamic No
    Caller ID Block Yes
    Caller ID Control No
    Click-to-call Me Yes
    Click-to-dial No
    Conference Bridge No
    Conference Calling No
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory Yes
    Directory Assistance (411) No
    Do Not Disturb Yes
    E911 No
    Fax to Email Yes
    Find Me/Follow Me Yes
    Group Paging No
    HD Video Conferencing No
    HD Voice No
    Hunt Groups No
    Interactive Voice Response No
    Local Number Portability No
    Mobile App No
    Mobile/Desktop Sync No
    Music on Hold Yes
    Redial No
    Ring Groups No
    Selective Call Acceptance No
    Selective Call Rejection No
    Shared Call Appearance No
    Simultaneous Ring No
    Softphone No
    Speed Dial No
    Switchboard Software No
    Telephone Numbers (DIDs) No
    Third Party Softphones No
    Unified Inbox No
    User Portal No
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription Yes
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Unlimited Extension
    Plan Summary Metered plans give you a set number of minutes to use across an unlimited number of extensions in your account, or you can also go with a plan that gives you unlimited calling for one low rate per extension. The choice is yours!
    Key Features
    • Unlimited Monthly Minute
    • Unlimited Text Messages
    • 1 Base Video Meeting Host
    Notes - This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price -
    Promo Price N/A
    Price Disclaimer N/A
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 Yes
    Plan Pricing Tiers2
    Annual Contract Paid Monthly
    (per user)
    • 24.99 :
    Month to Month
    (per user)
    • 29.99 :
    	
    Toll Free
    Setup $0.00
    Monthly $0.00 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.00 /min.
    Faxing
    Setup N/A
    Monthly Included
    Included Pages N/A
    Add'l Pages Cost N/A
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance -
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection No
    Auto Attendant No
    Barge No
    Business SMS Yes
    Busy Lamp Field No
    Call Analytics Yes
    Call Announce No
    Call Continuity No
    Call Forwarding No
    Call Forwarding - Advanced No
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring Yes
    Call Notifications Yes
    Call Park No
    Call Pass No
    Call Queuing Yes
    Call Recording Yes
    Call Return No
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID No
    Caller ID - Dynamic No
    Caller ID Block Yes
    Caller ID Control No
    Click-to-call Me Yes
    Click-to-dial No
    Conference Bridge No
    Conference Calling No
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory Yes
    Directory Assistance (411) No
    Do Not Disturb Yes
    E911 No
    Fax to Email Yes
    Find Me/Follow Me Yes
    Group Paging No
    HD Video Conferencing Yes
    HD Voice No
    Hunt Groups No
    Interactive Voice Response No
    Local Number Portability No
    Mobile App No
    Mobile/Desktop Sync No
    Music on Hold Yes
    Redial No
    Ring Groups No
    Selective Call Acceptance No
    Selective Call Rejection No
    Shared Call Appearance No
    Simultaneous Ring No
    Softphone No
    Speed Dial No
    Switchboard Software No
    Telephone Numbers (DIDs) No
    Third Party Softphones No
    Unified Inbox No
    User Portal No
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription Yes
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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