Phone.com

Never failed me! others did

Yah, a company with support and service.

I have been using almost any home phone system that one can imagine.

I had used Cable vision, just to discover that international calling is disabled unless you pay extra or pay upfront.

I had used Vonage, just to discover charges that were not mine, and had to spend hours fixing that. It also took me about an hour to get out of that service.

I had used land lines from ATT, to find out that call forwarding takes a day to activate, and $20 activation fees. Not to mention a hefty bill every month.

I had used Verizon and I am not repeating that mistake.

I recently discovered Phone.com Home Phone service, the nicest customer support I have ever seen (24*7), the best prices I could find on the unlimited plan (better than Vonage), and probably the best international calling rates I have seen (to the countries I usually use and checked).

On top of that you get all the features you can dream of included, just to name a few, 411, 911 emergency (I already tried this once), and anything you can think of in a home phone system.

The Linksys ATA (I learned that this is how they call the device that connects between the phone jack and the Internet cable modem) I got was plug and play, it took me 5 minutes to install and I am happy since then.

If you are thinking of changing or saving money on your phone bill during those hard times in the economy, this is as good as it gets. This is how a phone company that wants loyal customers should behave.

Definitely a home run for me.

Noni

After paying $80.00 monthly  for a Verizon landline I decided to dump it and go with VOIP. Ran accross Phone.com while browsing and decided to give it a shot after chatting online with their CSR (Juan).  Ordered on Monday, received ATA via FedEx ground on Wednesday. ATA Install was purely Plug & Play and done in minutes.  Call quality is excellent and very close to my landline (a very pleasant surprise), both on long distance and local calls.  I have the 200 minute plan at $10.00 a month. I have Verizon DSL at the slower 768/128 speed. Great set of features and a very useful web based control planel.  I selected a new phone number from them rather than porting my home number which I plan on doing later after I officially desconnect my Verizon landline. Great communication from Phone.com prior to me receiving the ATA such as user id, password, instructions, etc. Very impressed with the entire process and would certainly recommend Phone.com to anyone.

Having never dealt with VoIP service prior to Phone.com, I was extremely pleased with the ease and simplicity of configuring my small business phone line. I'm an old timer--I usually have to ask my son for help, but not this time! And the pricing is great too (but go with the annual plan because there's a discount). I was a bit perplexed at where to begin, but after reading their Userguide, I managed to find my way around the control panel. Their customer support is always there to pick up (they are based in the US and they speak English). I spoke with a representative for about 10 minutes one day and he guided me through the Queue process then we chatted about baseball for the remaining time. Can't beat that!

I was able to get an 877 number plus a local number to receive faxes (they get emailed to me) for my business. I made my own recordings and everything is working like a charm! I am so pleased that I have recommended them to many other small business owners.

I use phone.com for my business and for my home. As a rule for both, they provide excellent service for a formidable price. On top of that, although I did not require a lot of customer support, but when I needed it, it was one of the best service experiences I had.

On the residential service, check-out their rates, including and especially international. The setup is similar to other companies and the quality of sound is superior to the previous to the previous 2 voip services I used. Needless to say, inthe last 9 months I used the service, I never had a call disconnected, or with low quality.

The virtual office is the cream on the pie, so many features packed in a great package, that is probably the best deal for a virtual pbx you'll find. The cool functions, include easily definable menus with many cool features, and flexibility you can't easily find in more expensive services.

I've recently refered to them a friend who runs a mission-critical global operation, and I would recommend them to others as well, not just because of the price.

Virtual PBX with enterprise grade feature set typicallty costs north of $50 per line. Phone.com gives you an equivalent service for a small fraction of that price and with no compromises to quality. Highly recommended!

I use phone.com for my small business and for residential too. This is my first experience using any type of VOIP and I am very pleasantly surprised.  Let's start with the fact that the price blows the big guys out of the water... But what makes it exceptional is that you get all sorts of extra services for free that the traditional carriers don't offer at any cost... For example, I have it set up so that all of my voice mails get forwarded to my cell phone and transcribed into text!  The service is quick and simple to set up - and such a great convenience... The quality of the connection is great...and the price is certainly right.  I can't really comment on customer service as I've never actually had to use it! 

I have completed a fair amount of research and contact a number of VoIP carriers and Phone.Com was the best by far.  I work in telecommunications ( not this company).  I emailed the support center some questions and based on inquires to other companies I went for the quick answer and started an online chat.    I hit the Support Tech with a number of questions (6) , both mid level technical and the basic how to structure a rate plan best for my needs.  He either came back with a complete answer or said he would follow-up and email me the answer when he checked with the supervisors.   When I signed off with the Live Chat 10 min latter I was surprised to find an email with all my questions answered in good level of detail.   Conclusion - Either they have a lot more support tech available then the other companies, they are very well trained, or Both. They have my business.

Virtual Number works for me and I do not have to worry that my personality and desires are being watched by Google to sell me ads. I find the Google invasion of privacy to be really 1984 like.

Switched from Vonage to save money and now love Phone.com's features.